Customer Happiness Centres (Self-Service)

DEWA’s Customer Happiness Centres are self-service Centres that allow you to conduct transactions through smart devices. You can also communicate with Customer Happiness staff through virtual screens to assist you with transactions or any enquiries.

You can choose the most convenient Centre to you based on location, timings, and access to public transport locations.

Sr. No.	Customer Happiness Centres (self-service)	Opening Times	Address (Area)	MAKANI	GPS	Location
1.	Head Office – Customer Happiness Centre	Monday to Thursday: 7:30 AM to 3:00 PM Friday: 7:30 AM to 11:30 AM Saturday & Sunday: Closed	• Sheikh Rashid Road, Umm Hurair 2 • Landmark: Near Citi Bank & Wafi Center.	31079 91073 499032.900 2791172.324	Latitude: 25.226749863 Longitude: 55.323735663	Head Office – Customer Happiness Centre Location
2.	Al ubai, Ibn Battuta Hotel, near Ibn Battuta Metro Station, Ground Floor, between Paul Bakery & Restaurant and Emirates NBD Bank	10420 71438 (Closest entrance to DEWA Center)	Latitude: 25.04489 Longitude: 55.12040	Future Customer Happiness Centre - (Ibn Battuta Mall – Persia Court) Location
4.	Future Customer Happiness Centre - Burj Nahar	Monday to Thursday: 7:30 AM to 8:00 PM Friday: 7:30 AM to 11:30 AM Saturday & Sunday: Closed	• Omar Bin Al Khattab Road, Al Muteena, Deira. • Landmark: Opposite Deira Town Hotel	30424 96434 498245.951 2796488.935	Latitude: 25.274743122 Longitude: 55.315919001	Future Customer Happiness Center - Burj Nahar Location
5.	Hatta Customer Happiness Centre	Monday to Thursday: 7:30 AM to 3:00 PM Friday: 7:30 AM to 11:30 PM Saturday & Sunday: Closed	• Hatta Road • Landmark: Near ENBD Bank & after Hatta Ambulance Centre	11712 44096 580170.047 2745144.493	Latitude: 24.809134493 Longitude: 56.126251544	Hatta Customer Happiness Centre Location
6.	Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre)	Monday to Thursday: 7:30 AM to 8:00 PM Friday: 7:30 AM to 11:30 AM Saturday & Sunday: Closed	• Al Nahda Road, Al Qusais, Inside Dubai Municipality Building-Al Twar Centre • Landmark: Opposite Al Twar Shopping Centre	37378 95050 505193.183 2795147.312	Latitude: 25.262624113 Longitude: 55.384886526	Future Customer Happiness Centre (Dubai Municipality - Al Twar Centre) Location

Customer Happiness Centres (Self-Service)

Customer Happiness Centres (Self-Service)

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