Deactivation of Electricity/Water (Move-out)

This service deactivates electricity and water from the premises.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Electricity/ Water Supply Customers (Consumers)

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• Integration with RERA Tenancy contract termination.
• Integration with Digital Dubai Authority for online payment.

Service Partners

• N/A

Package

• N/A

Service Limitations

• All previous DEWA bills to be paid in full before requesting Move out.

 
Note: Customer information will be shared with Dubai Land Department for the De-activation of Electricity/Water (Move-Out)

• Move Out date and time
• Mobile number
• Email ID
• Payment of dues (if required)

* Please ensure contact information (Email ID & Mobile number) is updated and accessible to proceed with this service request. To update your contact information please visit 'Request for Information Update'

Deactivation of Electricity/Water (Move-out) with Login:

• Login with your DEWA User ID or UAE PASS
• Select the Required DEWA Contract Account Number
• Pay your outstanding bill amount (if any)
• Select the date & time when you are moving out of your premises (your Electricity and Water supply will be deactivated on this date and final meter readings will be taken) and method of Security Deposit refund (through IBAN/Cheque/Transfer to other active account/ I will apply refund later)
• In case of selecting refund through IBAN, please ensure to attach IBAN bank proof mentioning IBAN number and beneficiary name, ensuring that the bank beneficiary name is identical to customer name registered with DEWA
• In case of selecting refund through IBAN, Verification Code will be sent to the registered Email ID and Mobile number with DEWA
  * Two different IBAN numbers are not allowed in the same Deactivation of Electricity/Water (Move-out) request submission.
• In case of requesting a refund through an alternative refund method, a verification code will be sent to the registered email address or mobile number with DEWA.
• Submit your application

Deactivation of Electricity/Water (Move-out) without Login:

• Enter your DEWA Contract Account number and 9-digit DEWA premise number.
• Verification Code will be sent to your registered Email ID or Mobile number with DEWA.
• Enter Verification Code in the field provided.
• Pay your outstanding bill amount (if any).
• Select the date & time when you are moving out of your premises (your Electricity and Water supply will be deactivated on this date and final meter readings will be taken) and method of security Deposit refund.
• In case of selecting refund through IBAN, please ensure to attach IBAN bank proof mentioning IBAN number and beneficiary name, ensuring that the bank beneficiary name is identical to customer name registered with DEWA
• Submit your request.



-  For companies: Request letter on company’s letterhead duly signed and stamped is required to be attached (applicable only for credit balance cases other than Security Deposit)..

- You will receive an SMS & an Email with request number.

- Final bill will be sent to your registered Email address within 24 working hours. (If a future date is selected for Move-out, Final bill will be sent within 24 working hours of selected date)

- Security Deposit will be adjusted with your Final Bill amount. You will be required to pay if your Final Bill amount is more than your Security Deposit or you will be refunded via (IBAN/Cheque/Transfer to other active account), if your Security Deposit is more than your Final Bill Amount.

- Final Bill amount is immediately due and should be paid immediately upon receiving of Final Bill. For more information on Bill payments please visit 'Bill Payment Channels'

Deactivation of Electricity/Water (Move-out) – Demolish:

• Log in with User Id and password.
• Select the contract account.
• Pay old outstanding amount (if any)



- You will receive an SMS & Email with Move Out notification number.

- Final bill will be sent to your registered Email ID.

- Final Bill Clearance will be sent through your registered email after settlement of Final bill.

Deactivation of Electricity/Water (Move-out)-Track/Cancel/Reschedule

• Log in with User ID and Password or via UAE Pass
• Select the Deactivation of Electricity/Water request to Track, Cancel, or Reschedule
• You can Cancel or Reschedule the open Deactivation of Electricity/Water request
• Rescheduling is allowed within certain limits set by DEWA.
• You will need to settle any outstanding amounts (if applicable) before rescheduling.
• Upon rescheduling, you will receive an SMS/Email with the new date, time, and Move-out Notification number.
• Reschedule date and time with Move out Notification number
• If cancelled, you will receive an SMS/Email confirming the cancellation along with the Move-out Notification number.

Deactivation of Electricity/Water (Move-out):

• D 125 for disconnecting electricity and water (small meters).*
• D 300 for disconnecting Electricity and water meters (large meters).*
• D 10 for knowledge fee
• D 10 for innovation fee
• Thukher and Sanad cardholders (UAE nationals) are entitled to 50% discount on De-activation charges*

* “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

* “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

Deactivation of Electricity/Water (Move-out) – Demolish:

• D 100 for disconnecting electricity and water (small meters).*
• D 300 for disconnecting Electricity and water meters (large meters).*
• D 10 for knowledge fee.
• D 10 for innovation fee.
• *D 100 for Demolish Admin Fee.

• 24/7 though DEWA website (www.dewa.gov.ae) and DEWA Smart App
• DEWA Customer Care Centre (Through Interactive Voice Response - IVR) 04-6019999. This service is available through IVR only if there is no outstanding amount on the account.
• Dubai Now App (for Individuals only)

Deactivation of Electricity/Water (Move-out):

• Deactivation of electricity/water will take place within 24 working hours* from the date and time selected by the customer.
• Final Bill will be sent via Email and SMS within 24 working hours from the disconnection date and time requested.
• Clearance certificate will be sent automatically upon settlement of final bill.

Deactivation of Electricity/Water (Move-out) – Demolish:

• Final bill will be processed within 24 working hours and you will receive your final bill at your registered email. Demolish NOC will be sent to your registered email within 10 working days.
• Clearance certificate will be sent to your registered email after settlement of the final bill.

*Note: Working hours are Monday to Saturday 7:00 AM – 8:00 PM