Activation of Electricity/Water (Move-in)

This service activates electricity and water for new premises.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• Integration with RERA for Tenancy contract registration.
• Integration with Digital Dubai Authority for online payment.

Service Partners

• Real Estate Management Companies
• Dubai Land Department authorised offices

Package

Service Package: Move In to New Premise Service

• Issuance of Tenancy Contract (EJARI)
• Activation of Electricity/Water (Move-In)

Service Limitations

• N/A

Notes

• In case supply is not activated within 15 working hours after security deposit payment, please call Customer Care Centre on 04-601 9999 to assist you.
• All landlords must pay security deposit for premises under maintenance.

• Valid Ejari Number (for tenants)
• Valid tenancy contract for free zone customers
• Title Deed / Sales Purchase agreement (for owners)
• Passport Image / Emirates ID No. (for GCC Nationals / Investors)
• Trade License for customers not registered with the Department of Economic Development (for commercial and industrial customers)

• For Tenants outside Free Zones areas - Upon completing EJARI you will receive Email and SMS from DEWA with a Contract Account Number and Security Deposit amount to be paid.
• For Tenants within Free Zones areas - Tenants Moving-in to the premises which are in the Free Zones and exempt from Ejari apply via Dewa Website (www.dewa.gov.ae)/DEWA App and pay Security Deposit.
• Submitting request for owners Move-in via Dewa Website (www.dewa.gov.ae)/ DEWA App.
• Getting a Notification Number for tracking of request.
• Paying security deposit and activation fees.
• Connecting the electricity and water supply within 15 working hours.

Security Deposit:

• AED 2,000 for a Flat (Residential Premises).
• AED 4,000 for a villa (Residential Premises).
• For non-residential premises, the security deposit is calculated based on the premise’s consumption.
• Security deposit for property owners will be refunded upon sale of the premise only

Activation Charges:

• AED 100 for connecting electricity and water (small meters).*
• AED 300 for connecting Electricity and water meters (large meters).*
• AED 10 for registration.
• AED 10 for knowledge fee.
• AED 10 for innovation fee.
• “Thukher” and “Sanad” cardholders (UAE nationals) are entitled to 50% discount on Activation charges**

*Small meters: Small Meters are directly connected electrical energy meters for measuring Electrical energy of smaller current ratings. These meters consist of Single Phase and Three Phase directly connected Meters

*Large meters: Large Meters are Electricity Energy Meters for measuring Electrical energy of higher current ratings. These meters consists of two types:

• Low voltage Meters (LV CT Meters) – these meters are connected through instrument current transformers (CT)
• Medium/High Voltage Meters (HV Meters) – These meters are connected through instrument current & Voltage transformers (CT & VT)

** “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai

** “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai

Security Deposit:

• AED 2,000 for a Flat (Residential Premises).
• AED 4,000 for a villa (Residential Premises).

• 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
• Real Estate management companies and Dubai Land Department authorized offices upon Ejari activation (through Government integration between DEWA and Land Department).
• Mohammed Bin Rashid Housing Establishment (only for customers of the establishment)

• Water and electricity supply is connected within 15 working hours of payment of the security deposit.

1. What is One Step Move-in? 

Upon issuance of your Ejari from any of the 800+ Real Estate management companies and Dubai Land Department authorized offices, your data automatically get transferred to the DEWA system and DEWA creates your account (DEWA Move in).

2. Do I need to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices? 
Real Estate management companies and Dubai Land Department authorized offices
No, you are not required to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices.

3. Do I need to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices ? 

No, you are not required to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices. 

4. Do I need to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari. You only need to provide your DEWA 9 digit premises number (displayed on the door of each premises)

5. How I will know that DEWA has created my Move in? 

When you get your Ejari, you will immediately receive an SMS and Welcome email from DEWA with your DEWA account details. 

6. How I can pay DEWA Security Deposit? 

The Welcome email that you receive from DEWA includes a link for payment of Security Deposit. By clicking on the link, you can pay DEWA Security Deposit online. Alternatively, you can pay DEWA Security Deposit through any DEWA payment channel.
 
7. If I do not receive Welcome email from DEWA, how can I make Move in?

If you do not receive a Welcome email from DEWA due to not entering your correct email ID by Property Management Company, you can apply online on DEWA Website / DEWA Smart App.
 
8. Do I need to enter Ejari number while applying online at DEWA Website / DEWA Smart App?

Yes, you will be required to enter Ejari number at the time of applying for DEWA Move in at DEWA Website / DEWA Smart App.

9. How will Ejari number help me in DEWA Move in at DEWA Website / DEWA Smart App?

If you enter a valid Ejari number, you will not be required to submit any documents.

10. Do I need to submit Ejari for DEWA Move-in Service?

Yes, all customers (Tenants only) will be required to submit Ejari for DEWA Move-in service.

11. Do I need to submit both Tenancy Contract and Ejari for DEWA Move in? 

No, you are required to submit Ejari only which will replace the traditional tenancy contract, for DEWA Move in. 

12. Can I get my Ejari at the time of getting my tenancy contract from any of the 800 Property Management Companies? 

Yes, you will get your Ejari at the time of getting your tenancy contract from any of the 800 Property Management Companies.

EJARI ‘attestation’ fees, ‘security deposit’ fee and supply activation fee for electricity and water services

13. How much is the fee that I need to pay DEWA for activation of Electricity & Water?

Refundable security deposit for electricity and water connections - AED 2,000 (for apartments) / AED 4,000 (for villas), in addition to supply activation fees - AED 130 to be paid to DEWA through any payment channel.

14. Is there any discount for Thukher and Sanad cardholders on activation charges?

Thukher and Sanad cardholders are entitled to a 50% discount on Activation charges

15. What do I do if I face issues when applying for the service?

Please visit our Support page for assistance

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