DEWA Bill Payment

This service enables customer to pay DEWA bills through the different channels offered by DEWA.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• N/A

Service Partners

• Etisalat
• ENOC/EPPCO
• Banks
• Smart Dubai
• Noqodi 
• Empay
  
  

Package

Housing fees, Sewerage charges, irrigation and Bill payment..

• Services included in package Electricity and Water bill: Housing fees, Sewerage & irrigation Charges (Dubai Municipality) cooling charges (Empower / Nakheel) Bill payment service
• Services included in package: Housing fees, Sewerage Charges (Dubai Municipality) and Bill payment service.

Note: To improve the customer experience the housing fees are being divided into equal installments over a 12-month (monthly payments)

Service Limitations

• N/A

Notes

• In case there was a disconnection due to non-payment of bill, reconnection will take place within 4 hours after the bill payment.
• Your payment information is kept confidential and secure.
• Your payment information is used only for legitimate commercial/social transaction purposes.

• Providing Contract Account Number that the customer wants to pay for
• Providing reference No. for multiple accounts payments at CDM machines

• Using one of DEWA’s payment channels to pay the bill.

• Free

• DEWA Website
• DEWA Smart App
• “Rammas”, DEWA’s virtual employee (through DEWA website / Smart App / Whatsapp)
• Banks
• CDM Machines for Emirates NBD Bank (via Cheque / Cash deposit) and Emirates Islamic Bank (via Cash deposit)
• Etisalat payment machines across the UAE
• Etisalat e& money App
• Dubai Now App (for Individuals only)
• Empay UAE App
• ENOC/EPPCO service stations (cashier or smart kiosk)

• Instant

1. What services/features are available in the in DEWA’s website and smart app?

You can utilise the following new services through DEWA’s website / smart app:

• Pay Your Friend’s Bill
• Consumption Graph that provides a graphical representation of your Electricity and Water consumption.
• Payment will be reflected immediately into your DEWA Contract Account.

2. I have multiple Business Partners (BPs) in my User ID; can I make bill payments for all the Contract Accounts (CA) in each BP Together?

Yes, through your online profile you can view/pay bills for all BPs under your User Id by using the Bill Payment Service.

3. I am proceeding on leave and my next bill will arrive when I will be on leave? What should I do to avoid disconnection?

You can pay the amount of bill as per your consumption in advance before proceeding on vacation or else you can view and pay your bills online before due date from anywhere in the world .

4. Can I pay my friend’s or relative’s DEWA bill? What information should I provide?

6. What is the maximum amount of single payment transaction that can be done through (DDA) Dubai Digital Authority?

• Credit Card: Up to D 200,000 can be paid at one time on the online portal
• Net Banking: No Maximum limit
• Noqodi: No Maximum limit