DEWA Bill Payment

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Dubai Electricity & Water Authority
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Bill Payment

Bill Payment

Service Description

This service enables customer to pay DEWA bills through the different channels offered by DEWA.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • N/A

Service Partners

  • Etisalat
  • ENOC/EPPCO
  • Banks
  • Smart Dubai
  • Noqodi 
  • Empay

Package

Housing fees, Sewerage charges, irrigation and Bill payment..

  • Services included in package Electricity and Water bill: Housing fees, Sewerage & irrigation Charges (Dubai Municipality) cooling charges (Empower / Nakheel) Bill payment service
  • Services included in package: Housing fees, Sewerage Charges (Dubai Municipality) and Bill payment service.

Note: To improve the customer experience the housing fees are being divided into equal installments over a 12-month (monthly payments)

Service Limitations

  • N/A

Notes

  • In case there was a disconnection due to non-payment of bill, reconnection will take place within 4 hours after the bill payment.
  • Your payment information is kept confidential and secure.
  • Your payment information is used only for legitimate commercial/social transaction purposes.

Service Requirements

  • Providing Contract Account Number that the customer wants to pay for
  • Providing reference No. for multiple accounts payments at CDM machines

Service Steps & Procedures

  • Using one of DEWA’s payment channels to pay the bill.

Service Fees

  • Free

Service Channels

  • DEWA Website
  • DEWA Smart App
  • “Rammas”, DEWA’s virtual employee (through DEWA website / Smart App / Whatsapp)
  • Banks
  • CDM Machines for Emirates NBD Bank (via Cheque / Cash deposit) and Emirates Islamic Bank (via Cash deposit)
  • Etisalat payment machines across the UAE
  • Etisalat e& money App
  • Dubai Now App (for Individuals only)
  • Empay UAE App
  • ENOC/EPPCO service stations (cashier or smart kiosk)

Service Delivery Time

  • Instant

Journey Map

Beneficiaries
Individual - Local
Individual - Expat
Business

Key Information

DEWA offers a variety of convenient channels for customers to pay monthly bills, estimates, and outstanding amounts. This is made possible through partnerships with government and private entities.


You can check the available payment channels through DEWA Payment Channels

 

Journey Steps
1
Getting Service Information
  • I receive monthly bill/estimate, or I visit my Smart Living dashboard.
  • I search for information related to bill payment service and available payment channels.
2
Applying for the Service
Through Payment Partners channels:
  • I visit one of DEWA payment partners' channels.
  • I select DEWA - Bill Payment service.
  • I select/add the payment reference number (account number or estimate number) and proceed with the payment.
-------------------- OR --------------------
Partners (Through Dubai Now App)
  • I log-in/register to Dubai Now Application through UAE Pass.
  • I select “Bills” category, and I go to “DEWA Bill”.
  • I select/add my DEWA account number(s).
  • I confirm/edit the amount.
  • I choose from available payment methods and proceed.
-------------------- OR --------------------
Through DEWA Digital Channels:
 
Bill Payment Service

  • I log-in/register using UAE Pass or DEWA ID.
  • I go to “Bill Payment” service.
  • I select the account number.
  • I confirm/edit the amount.
  • I choose from available payment methods (Credit/Debit Card, Noqodi, Netbanking, Samsung Pay or ApplePay) and proceed.

 

EasyPay Service

  • I go to “EasyPay” service.
  • I provide EasyPay Number and press “Enquire” button.
  • I review the entered information, and I confirm/edit the amount.
  • I log-in/register using UAE Pass or DEWA ID.
  • I choose from available payment methods (Credit/Debit Card, Noqodi, Netbanking, Samsung Pay or ApplePay) and proceed.

Dubai Electricity and Water Authority provide People of Determination with Universal Accessibility Tools through its digital channels, enabling them to complete services seamlessly and independently.

-------------------- OR --------------------
Through Rammas:
  • I go to Rammas and inquire about bill payment.
  • I request for bill payment or EasyPay services.
  • I provide DEWA EasyPay number.
  • I log-in/register using UAE Pass or DEWA ID.
  • I review the entered information, and I confirm/edit the amount.
  • I will be redirected to the payment gateway.
  • I provide my debit/credit card details and proceed.
-------------------- OR --------------------
3
Interaction During Processing
  • Upon payment, I receive the payment receipt on my registered email.
4
Completing Service Interaction
  • My account will be updated.

Frequently Asked Questions about Online Payment

1. What services/features are available in the in DEWA’s website and smart app?

You can utilise the following new services through DEWA’s website / smart app:

  • Pay Your Friend’s Bill
  • Consumption Graph that provides a graphical representation of your Electricity and Water consumption.
  • Payment will be reflected immediately into your DEWA Contract Account.

2. I have multiple Business Partners (BPs) in my User ID; can I make bill payments for all the Contract Accounts (CA) in each BP Together?

Yes, through your online profile you can view/pay bills for all BPs under your User Id by using the Bill Payment Service.

3. I am proceeding on leave and my next bill will arr