DEWA

Temporary Power Disconnection

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Dubai Electricity & Water Authority

Temporary Power Disconnection

Request for Temporary Power
Disconnection Track Requests

Service Description

This innovative service allows customers to request power outages for their LV panels/switchgears to isolate DEWA incomer power supply feeding to their private LV panels/switchgears for annual maintenance / in-house maintenance or equipment replacement during emergency shutdown with the same existing load.

Service Category & Type

  • Procedural

Customer Segment

Electricity/ Water Supply Customers (Consumers)

  • Government / Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • N/A

Service Requirements

  • Log-in through User ID & Password
  • Download and fill the CUSTOMER OUTAGE REQUEST FORM and attach it
  • Company Undertaking form stating no changes in the existing load
  • Methodology statement of works
  • Risk assessment forms
  • Single line diagram of private substation

Service Steps & Procedures

  • The Customer (with registered DEWA account number) shall fill the attached outage request form 05 days prior to the outage date, which includes the following:

    - Company Undertaking form stating no changes in the existing load
    - Methodology statement of works
    - Risk assessment forms
    - Single line diagram of private substation
  • Once the request is submitted, the customer will be notified by a reference number for which we can communicate. . This will ensure that we can communicate efficiently and effectively with you
  • The technical team will review the request. If all requirements are met , SMS will be triggered to the customer
  • If the form is incomplete or the requirements are not met, the request will be rejected and SMS will be triggered to the customer with rejection remarks
  • Customer can track the status of application anytime in the link provided
  • Once the work is executed / completed SMS will triggered to the customer

Service Fees

  • Free

Service Channels

Service Delivery Time

  • 5 working days