Dubai Electricity & Water Authority (DEWA)

Customer Happiness Charter

Your Happiness is our Commitment

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Committed to Your Privacy

Explore DEWA’s Privacy and Security Policy

04 – The Unified Interactive Platform

For suggestions, comments and complaints

Read about 04 platform

Switching from Imperial Gallons to Cubic Metres

For measuring water consumption

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Trending

Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

62,985,598.81 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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07 Oct 2025

DEWA Weekly Digest

HH Ahmed bin Saeed Al Maktoum inaugurates 27th edition of the Water, Energy, Technology and Environment Exhibition, HH Ahmed bin Saeed Al Maktoum inaugurates 11th edition of the World Green Economy Summit in Dubai, HH Ahmed bin Saeed Al Maktoum honours winners of the fifth Emirates Energy Award, World Green Economy Summit 2025 hosts a high-level ministerial roundtable, #DEWANews

24 Oct 2025

HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation

HE Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority (DEWA), met Fadel Al Ali, Chairman of Majid Al Futtaim (MAF) group, to explore ways to strengthen co-operation in renewable energy, sustainability and smart infrastructure. The meeting reflects both parties shared commitment to advancing Dubai’s and UAE’s comprehensive sustainable development goals.

23 Oct 2025

DEWA and Shanghai Electric strengthen strategic partnership to advance global clean energy initiatives

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), received a high-level delegation from Shanghai Electric Group led by Chairman Wu Lei. The meeting began with a warm reception, during which Al Tayer emphasised DEWA’s commitment to strengthening co-operation with Shanghai Electric Group. DEWA maintains strategic partnerships with leading Chinese companies in fields related to renewable and clean energy technologies, as well as digital transformation, to support the global energy transition.

22 Oct 2025

Dragon Oil Marks 25 Years of Success and Partnership in Turkmenistan

22 October 2025: In the presence of His Excellency Saeed Mohammed Al Tayer, Chairman of Emirates National Oil Group (ENOC) and Dragon Oil, and Dragon Oil Board Members, His Excellency Ahmed Al Muhairbi, Qusai Al Shared, Ahmed Sharaf, and Abdulkarim Al Mazmi, CEO, Dragon Oil, a leading international energy company, celebrated a significant milestone—its Silver Jubilee of operations in Turkmenistan—with a prestigious ceremony at the Yyldyz Hotel in Ashgabat. The event highlighted a quarter-century of successful investment, operational excellence, and a deep, strategic partnership between Turkmenistan and the United Arab Emirates.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of D 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

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