DEWA

Water Network Modification

Water Network Modification

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Service Description

This service enables enrolled contractors and consultants to obtain technical services related to the modification of water network such as shifting of meters and water pipelines inside plots, relocation or protection of existing line due to shoring activities.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

  • Contractors
  • Consultants

Service Integrations

Building NOC Service – Water

Service Partners

  • RTA

Package

  • N/A

Service Limitations

Cost Estimate is valid for only one year from the date of issuance

Notes

  • The system will generate an application number (W-xxxxxx)
  • Using the application number you can check the status of the application online

Service Requirements

  • Affection plan (required only if project falling in Dubai free zone areas)
  • Setting out plan that indicates existing connections and proposed changes.

Service Steps & Procedures

No Objection Certificate – Water (www.dewa.gov.ae)

  • Apply through DEWA website (www.dewa.gov.ae)
  • Important Note: The projects which require Dubai Municipality building permit, submission of Building NOC is through Dubai BPS (Building Permit System).

Service Fees

  • Registration of application is free
  • The cost estimate will be calculated depending on pipes, fittings, any other needed materials, and services

Service Channels

Service Delivery Time

Online application through DEWA Website (www.dewa.gov.ae)
Varies per case (Dependent on site situation, and subject to additional requirements from other Government Departments)

Journey Map

Beneficiaries
Project Owner
Contractor / Consultant
1
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for Information related to Water Network Modifications service.
2
Applying for the Service
Contractor / Consultant
  • I log-in to DEWA Website, and I go to Water Network Modifications service under Builder Services.
  • I fill-in the service application and attach/upload all required documents and submit the application. Upon submission, I receive a confirmation with application's reference number.
3
Interaction During Processing
Contractor / Consultant
Application Acceptance/Approval
  • I receive notification upon application acceptance/rejection/return, and the same status is updated on the portal.
  • I receive notification upon application approval/rejection/return, and the status is updated on the portal.

    * If rejected: I receive notification to submit a new application with correct/further information and if needed I may request for technical discussion.
    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.


Project Owner
Estimation & Payment
  • I receive a notification once the estimate/invoice is ready. The same status will be updated on the portal as well.
  • I pay the fee through any of DEWA available payment channels.
  • I receive payment confirmation.


4
Completing Service Interaction
Contractor / Consultant
  • The service request is completed.

Frequently Asked Questions

Who can submit a Request for Water Network Modification application?

Only enrolled Consultants and Contractors can submit this request.

How can I submit a Request for Water Network Modification application?

You can submit your application through DEWA portal.

To submit your request, visit the Request for Water Network Modification page

Are any attachments required when submitting a Request for Water Network Modification application?

Yes, the following attachments are required:

  • Submit the online application; the system will generate an application number (W-xxxxxx).

  • Affection plan.

  • Site setting out plan showing the proposed location for the transfer of the water meter/water pipeline.

What file extensions can I attach?

You can attach files with the following extensions: PDF, DWF, JPG.

How will I know if there are data entry errors in my submitted Request for Water Network Modification application?

Error messages will appear before the application form can be submitted.

What happens to my Request for Water Network Modification application after I successfully submit it?

The application will be sent to the respective department for processing.

How do I track the status of my submitted Request for Water Network Modification application?

To track your application, log in to the DEWA portal, navigate to the "Request for Water Network Modification Service," and choose “Track Submitted Request for Water Network Modification Status” from the main menu.

Will the Request for Water Network Modification application be approved directly?

Before the application is approved, returned, or rejected, it must first be processed by the concerned department. The department may then APPROVE, RETURN, or REJECT the application.

What are Incomplete Request for Water Network Modification applications?

Incomplete applications are those that require revision due to errors.

How can I resubmit Incomplete Request for Water Network Modification applications?

To resubmit, log in to the DEWA Portal, edit the application, and then resubmit it.

Can I submit a Request for Water Network Modification manually?

No, only online submissions are accepted.

Is the Request for Water Network Modification eService free of charge?

Registering the application is free. The cost estimate will depend on the required pipes, fittings, materials, and services.

What do I do if I face issues when applying for the service?

Please visit our Support page for assistance

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