Dubai Electricity & Water Authority (DEWA) | DEWA highlights its efforts in empowering employees and customers who are People of Determination through its participation in AccessAbilities Expo 2024

Through its participation in the sixth AccessAbilities Expo 2024 as Strategic Partner, Dubai Electricity and Water Authority (DEWA) is showcasing its key inclusive and innovative services and initiatives aimed at empowering People of Determination who are employees and customers. DEWA’s stand (number 7,050 in Hall 7) at the exhibition, which runs until 9 October 2024 at the Dubai World Trade Centre, also features several success stories of DEWA’s Employees of Determination.

“In line with our corporate social responsibility, we support the Dubai Social Agenda 33, which has a number of purposes including creating a proactive social system that ensures protection, care, equal opportunities and equality for all segments of society, including those who are the most vulnerable. By supporting and participating in AccessAbilities Expo 2024, we aim to present DEWA’s pioneering and innovative corporate success story in including and empowering People of Determination. This inspires and motivates other participating organisations and visitors of the exhibition. We also shed light on DEWA’s key digital services that include People of Determination in society, and they are compliant with government requirements,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

DEWA’s key inclusive services and facilities showcased at its stand:

DEWA’s services and initiatives highlighted at its stand at AccessAbilities Expo 2024 include Ash’ir, a live video chat service using sign language that enables customers with hearing impairments to communicate directly with the Customer Care Centre around the clock; and Hayak, an online text chat service with the option of video chat, allowing customers to communicate directly with Customer Care Centre agents via DEWA’s website and smart app. The stand also features DEWA’s digital sign language interpreter, powered by AI and available on DEWA’s website 24/7. This service enhances information access by translating webpage content into sign language for People of Determination with hearing disabilities.

Additionally, visitors are introduced to DEWA’s voice-guided Braille Maps, which provide People of Determination with information and directions within DEWA’s buildings. DEWA’s stand also presents its Hearing Loops, an advanced audio support system designed to help people with hearing disabilities. Hearing loops work alongside users’ hearing aids by transmitting magnetic wireless signals to audio devices for clear, noise-free sound delivery. These devices are available at Customer Happiness Centres, training halls and meeting rooms within DEWA’s buildings.