DEWA Smart App

Redesigned experience. Smarter services. Greater value.

Experience a new era of digital convenience with the redesigned DEWA smart app, developed to deliver a faster, smarter and more personalised digital journey.

The DEWA smart app is an integrated digital platform that brings together innovative services, intelligent features and seamless self-service capabilities for consumers, builders, suppliers, students and other stakeholders. Designed around convenience, sustainability and customer happiness, the app allow users to access and manage DEWA services anytime, anywhere.

Discover what’s new

Personalised customer experience

• Personalised customer dashboard
• Enhanced log-in and onboarding experience
• Redesigned user profile management
• Enriched guest mode experience

Smart account & payment services

• Bill payment and account management
• Billing history and transaction tracking
• Real-time notifications and reminders
• Live activity updates for important service requests

Smart consumption & sustainability

• Consumption insights and smart usage tracking
• My Sustainable Living Programme (MSLP), enabling residential customers to:
- Monitor electricity and water consumption
- Compare usage with that of similar efficient homes
- Receive monthly sustainability reports
- Access personalised consumption efficiency recommendations

AI-powered digital services

• Enhanced Rammas experience with a more intuitive user interface and richer features
• AI-powered support and intelligent search capabilities
• Smart support solutions for faster issue resolution

Electric vehicle services

• EV Green Charger services
• EV charging station locator and navigation

Modern digital experience

• Improved service information and guidance
• Latest user interface and user experience standards
• Sustainability-focused digital services
• Faster, simpler and more intuitive interactions

Smart, sustainable and built around you

From managing bills and tracking consumption to locating EV charging stations, accessing smart support solutions, receiving live service updates and improving efficiency through the My Sustainable Living Programme, the DEWA smart app brings essential services together in one seamless digital experience.

With AI-powered assistance, an enhanced Rammas experience, sustainability insights and a modern user interface, every interaction is designed to be simpler, faster and more meaningful.