DEWA's AI-Enabled Customer Services

At DEWA, we leverage advanced artificial intelligence technologies to enhance your digital experience and provide faster, smarter and more convenient services. Through our digital channels, you can access information, complete services and receive support anytime, anywhere.

Our AI-enabled services are designed to provide personalized assistance and easy access to the services you need, while maintaining high standards of security, privacy and service excellence.

How You Benefit

• 24/7 support - Access assistance whenever you need it.
• Faster responses - Receive timely answers to your inquiries.
• Easy access - Use DEWA's services across multiple digital channels.
• Personalized experience - Receive information relevant to your requests.
• Continuous improvement - Benefit from services that are continuously enhanced to better meet your needs.

Available Services

• Access information about DEWA's services.
• View billing and payment information.
• Locate EV Green Charger stations.
• Find Customer Happiness Centers.
• Get instant answers to frequently asked questions.
• Explore available digital services.

Meet Rammas, DEWA's Virtual Employee

• Get answers to your inquiries.
• Learn more about DEWA's services.
• Receive support in Arabic and English.
• Access assistance through DEWA's digital channels.
• Enjoy a seamless and interactive digital experience.

Access DEWA's Digital Services

• DEWA website.
• DEWA smart app.
• Rammas virtual employee.
• Selected services available through ChatGPT.
• Other supported digital channels.

DEWA Services on ChatGPT

• Bill information.
• EasyPay guidance.
• EV Green Charger locations.
• Customer Happiness Centre information.
• General information about DEWA's services.

Privacy and Security

• DEWA is committed to protecting your information and privacy. Our AI-enabled services are designed to operate securely and support trusted digital interactions.

DEWA's AI Journey

• DEWA's AI journey began in 2017.
• DEWA is among the leading utilities globally in adopting advanced AI technologies.
• Rammas has supported millions of customer interactions and contributed to enhancing customer happiness.

Continuous Innovation

• DEWA continues to enhance its digital services by adopting advanced technologies that improve customer experience, expand access to services and support service excellence.