Corporate Governance

Dubai Electricity and Water Authority PJSC (DEWA) is a leading utility provider, playing a central role in delivering sustainable, reliable, and innovative electricity and water services across the Emirate of Dubai. Guided by a strong commitment to excellence, DEWA places governance at the heart of its operations, ensuring transparency, accountability, and alignment with international best practices.

DEWA’s robust governance framework is designed to enhance operational efficiency, embed a culture of good governance, and support long term sustainability. The Company maintains a strong system of internal controls, compliance requirements, and ethical standards that underpin its mission to deliver world class services while contributing to Dubai’s vision as a smart and sustainable city.

At the core of DEWA’s governance approach is a strategic focus on corporate responsibility, active stakeholder engagement, and environmental stewardship. Clear roles, responsibilities, and authorities are defined across the governance structure, enabling effective, transparent, and timely decision making aligned with DEWA’s objectives of innovation, sustainability, and customer satisfaction.

Through its comprehensive governance practices, DEWA not only meets regulatory and industry requirements but also sets a benchmark for corporate leadership. This approach delivers long term value to stakeholders and shareholders, reinforcing DEWA’s reputation as a trusted provider of essential public services.

DEWA’s governance framework is aligned with the principles and requirements of ISO 37000 (Governance of Organizations), BS 13500 (Effective Governance Management Systems), as well as the regulations of the Capital Market Authority (CMA) and the Dubai Financial Market (DFM).

As a result of its strong commitment to good governance, DEWA has achieved significant recognition through multiple prestigious awards and certifications, including 9th consecutive year of BS 13500 recertification of “Effective Governance Systems”, Golden Peacock Award 2024 recognizing its commitment to the highest standards of integrity, accountability, and ethical conduct, and the Global Good Governance Award 2026 for its robust governance Framework and ESG practices.

For more information on DEWA’s Corporate Governance, please refer to the DEWA Governance Policy 2025.

Dubai Electricity and Water Authority (DEWA) Commitments to Ethics & Compliance

DEWA adopts a zero-tolerance approach towards any occurrence of fraud, bribery or corruption across DEWA’s business activities and operations. DEWA recognizes that the prevention of fraud, bribery and corruption is an integral component of good governance and affirms its commitment to conduct its business and operations in an honest, transparent and ethical manner and as per the applicable UAE federal laws and the Emirate of Dubai legislations.

DEWA has adopted a robust Ethics and Compliance management system supported by a comprehensive set of policies and procedures related to Code of Conduct, Anti-Bribery & Corruption and Fraud, Anti-Money Laundering, and Whistleblowing policy.

A. Code of Business Ethics:

DEWA adopts a comprehensive Code of Business Ethics across its employees and suppliers to endorse its ethical commitments towards its activities and professional practices.

Click here for more details about Code of Business Ethics.

B. Anti-Bribery, Corruption & Fraud Policy:

DEWA will ensure transparency and integrity in all its business dealings and relationships wherever it operates and will implement and enforce effective systems and procedures to ensure prevention, detection and action against fraud, bribery and corruption.

Click here for more details about Anti-Bribery, Corruption & Fraud Policy.

C. Whistleblowing policy:

We are committed to the highest levels of ethics and integrity in the way we work. Therefore, DEWA has a dedicated Whistleblowing Hotline through which potential acts of illegal, unethical, or improper conduct can be reported confidentially by all our stakeholders (employees, clients, suppliers, vendors, and other external parties).

Below are the available reporting channels at DEWA:

• DEWA Ethics 24/7 Hotline (+971-4-322-2202)
• DEWA Ethics Email (ethicshotline@dewa.gov.ae)

Click here for more details about Whistleblower policy.

D. Anti-Money Laundering policy:

Our commitment towards preventing money laundering and terrorism financing by any of our entities is on top of DEWA’s priorities; hence, DEWA has set rigorous procedures in place to counteract it.

Click here for more details about Anti-Money Laundering Policy.

E. Insider Trading Policy:

DEWA’s Board of Directors has approved DEWA’s Insider Trading Policy. This policy has been developed in accordance with the applicable laws in the UAE as well as regulations of the Securities and Commodities Authority and the Dubai Financial Market. This Policy provides guidelines to those who have access to inside information with respect to transactions in DEWA’s securities. This includes all employees and members of the Board of Director, and Audit Committee and their relatives. It identifies the Company’s procedures on matters related to insider trading while in possession of inside information. The Policy aims to protect the reputation, integrity, and transparency of DEWA as well as that of all persons affiliated with the Company.

 Click here for more details about  Insider Trading Policy