World-Class Results

DEWA is continuing its journey of excellence and leadership in all areas and across all levels. DEWA took the top position globally in 12 key performance indicators in its areas of work, according to a study conducted by specialised international consultants. DEWA's record of prestigious awards reflects its relentless efforts to achieve the top rank in all fields. We are confidently moving towards building a sustainable future, where DEWA has become a global reference in developing and applying the highest standards and practices of excellence and leadership across all its activities and operations.

DEWA recorded major global achievements in 2024 including:

The lowest customer minutes lost (CML), at 0.94 minutes per year, compared to an average of 15 minutes in the European Union
The world’s lowest electricity transmission and distribution network losses at 2%, well below the global average of 6% to 7%
The world’s lowest water transmission and distribution losses at 4.5%
An improvement in fuel heat utilisation of production units to about 90%, which is one of the best levels globally

#	key global performance indicators	2024	2023	2022	2021	2020	2019	2018	2017	2016	2015	2014	2013	2012
1	Customer minutes lost per year	0.94 minute	1.06 minute	1.19 minute	1.43 minute	1.66 minute	1.86 minute	2.39 minute	2.68 minute	3.28 minute	3.87 minute	4.99 minute	5.62 minute	6.88 minute
2	Losses in electricity transmission and distribution networks	2%	2%	2.2%	3.3%	3.3%	3.2%	3.3%	3.3%	3.3%	3.3%	3.3%	3.5%	3.5%
3	Water network losses	4.5%	4.6%	4.5%	5.3%	5.1%	6.6%	6.5%	7.1%	8%	8.2%	9.1%	10.4%	10.9%
4	The fuel heat utilisation of generation units	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%

World-Class Results

World-Class Results

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