World-Class Results

DEWA is continuing its journey of excellence and leadership in all areas and across all levels. DEWA took the top position globally in 12 key performance indicators in its areas of work, according to a study conducted by specialised international consultants. DEWA's record of prestigious awards reflects its relentless efforts to achieve the top rank in all fields. We are confidently moving towards building a sustainable future, where DEWA has become a global reference in developing and applying the highest standards and practices of excellence and leadership across all its activities and operations.

DEWA recorded major global achievements in 2025 including:

Outstanding Global Achievements in 2025

DEWA continued to achieve exceptional global performance results in 2025, reinforcing its leadership in operational efficiency and service reliability:

World’s lowest customer minutes lost (CML) at 0.82 minutes per customer annually (approximately 49 seconds), compared to about 15 minutes for leading electricity utilities in the European Union
World’s lowest electricity transmission and distribution network losses at 2%, significantly below the global average of 6%-7%
World’s lowest water transmission and distribution losses at 4.4%
One of the world’s highest fuel heat utilisation rates at approximately 90%, reflecting exceptional efficiency in generation units

#	key global performance indicators	2025	2024	2023	2022	2021	2020	2019	2018	2017	2016	2015	2014	2013	2012
1	Customer minutes lost per year	0.82 minute	0.94 minute	1.06 minute	1.19 minute	1.43 minute	1.66 minute	1.86 minute	2.39 minute	2.68 minute	3.28 minute	3.87 minute	4.99 minute	5.62 minute	6.88 minute
2	Losses in electricity transmission and distribution networks	2%	2%	2%	2.2%	3.3%	3.3%	3.2%	3.3%	3.3%	3.3%	3.3%	3.3%	3.5%	3.5%
3	Water network losses	4.5%	4.5%	4.6%	4.5%	5.3%	5.1%	6.6%	6.5%	7.1%	8%	8.2%	9.1%	10.4%	10.9%
4	The fuel heat utilisation of generation units	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%	90%

World-Class Results

World-Class Results

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