DEWA

World-Class Results

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Dubai Electricity & Water Authority

World-Class Results

DEWA continues its journey of excellence and leadership in all areas and across all levels. DEWA came in the top position globally in more than 12 KPIs in its areas of work, according to a study conducted by specialised international consultants. DEWA's record of prestigious awards reflects its relentless efforts to achieve the top rank in all fields. We are confidently moving towards building a sustainable future, where DEWA has become a global reference in developing and applying the highest standards and practices of excellence and leadership across all its activities and operations.

DEWA has made major global achievements including:

  • The lowest customer minutes lost per year in the world in 2024 at 0.94 minutes, compared to around 15 minutes in Europe and the USA.
  • 2.0% losses in electricity transmission and distribution networks in 2024 compared to 6-7% in Europe and the USA
  • 4.5% water network losses in 2024 compared to around 15% in North America.
  • Raising fuel Heat Utilization of the generation units to about 90%, which is one of the highest worldwide.

# Details 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012
1 The lowest customer minutes lost per year in the world at 0.94 minutes 0.94
minute 		1.06
minute 		1.19
minute 		1.43
minute 		1.66
minute 		1.86
minute 		2.39
minute 		2.68
minute 		3.28
minute 		3.87
minute 		4.99
minute 		5.62
minute 		6.88
minute
2 2.0% losses in electricity transmission and distribution networks 2.0% 2.0% 2.2% 3.3% 3.3% 3.2% 3.3% 3.3% 3.3% 3.3% 3.3% 3.5% 3.5%
3 4.5% water network losses. 4.5% 4.6% 4.5% 5.3% 5.1% 6.6% 6.5% 7.1% 8.0% 8.2% 9.1% 10.4% 10.9%
4 Raising fuel heat utilization of the generation units to about 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90% 90%