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DEWA deploys AI in energy distribution to enhance network efficiency and service reliability

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10 July 2025

DEWA deploys AI in energy distribution to enhance network efficiency and service reliability

DEWA deploys AI in energy distribution to enhance network efficiency and service reliability
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As part of its comprehensive digital transformation strategy, Dubai Electricity and Water Authority (DEWA) continues to scale up the adoption of artificial intelligence (AI) technologies across its operations, particularly in energy distribution. This initiative aims to improve operational efficiency and enhance service quality and reliability. Central to this transformation is DEWA’s smart grid, backed by AED 7 billion in investments through to 2035, helping to ensure seamless, integrated and round-the-clock services.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, noted that DEWA’s Distribution Network Smart Centre analyses over 15 million units of data collected daily from the distribution network, converting this data into insight reports and interactive dashboards to support data-driven decision-making. The centre also leverages Big Data, AI and machine learning to provide diagnostic and analytical services, thereby enhancing immediate, proactive maintenance responses and promoting customer satisfaction.

“Our projects and initiatives contribute to consolidating Dubai's position as a globally leading city in adopting AI solutions and advanced digital technologies. Deploying AI in the energy distribution sector is part of our efforts to enhance the efficiency of the smart grid and strengthen our operational readiness. Our adoption of disruptive technologies of the Fourth Industrial Revolution has helped us achieve the world’s lowest rate of electricity customer minutes lost. In 2024, Dubai recorded just 0.94 minutes per customer, significantly lower than the 15-minute average of leading European utilities,” said Al Tayer.

By the end of 2024, there were sixty-nine 33kV substations and 45,317 medium-voltage (11kV and 6.6kV) substations. To keep pace with Dubai’s growing electricity demand driven by economic and urban development, DEWA deployed 1,202,411 smart electricity meters and 1,103,901 smart water meters across the emirate. With 100% of customers using smart meters, this supports DEWA’s smart electricity and water networks.