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Getting Electricity Connections

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Dubai Electricity & Water Authority

Getting Electricity Connections

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Service Description

This service enables enrolled contractors and consultants to obtain power connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • N/A

Service Partners

  • N/A

Package

  • N/A

Service Limitations

  • Connection cost is valid for One year from the date of issuance.
  • This service is provided for registered consultants & Contractors.

Notes

  • The system will generate a unique application number (E-xxxxxx).
  • Application status can be tracked through E-services.
  • Technical discussion supports feature is available on DEWA website (www.dewa.gov.ae).
  • Consultant / Contractor can follow the above guidelines for additional load or temporary supply requests.

Service Requirements

  • Project/Plot summary of total connected,MDBs/SMDBs schedules,typical Load distribution schedule for final distribution boards, load/Max.demand including number of KWh meters at main LV panel/MDB and SMDB levels.(PDF)
  • Single line diagram with proposed LV distribution and tariff metering (.dwf Format only)
  • Site setting layout and ground floor plan indicating location of substation, LV room, /KWh meter, MDB, etc...
  • Dimensional details of LV room/Electrical room/electrical cupboard etc... and arrangements of LV panels/SMDBs/DBs/KWh meters etc…(DWF)
  • Ground floor and/or typical floor plan indicating location of electrical rooms/MDBs/SMDBs/DBs/ KWh meters with installation details (DWF)
  • Wiring lay-outs (Lighting & Power) (DWF)
  • Details of the substation if applicable & Premise details sheet (Download Premise details template and upload with details - .xls/.doc Format only )
  • “Terms and Conditions for Supply of Electricity – Water” & this documents should be signed by the owner before supply release.
  • Layout of Drawing.
  • Site Photo During LV Inspection Submission

Service Steps & Procedures

  • Apply online through DEWA website
  • Payment to be made against invoice as applicable
  • Initiate HV Inspection (If applicable) on substation readiness
  • Initiate LV inspection on completion of electrical installation and wiring at site

Service Fees

  • Free

Service Channels

Service Delivery Time

LV Design Approval:

  • Load from 1-150 kw: 1 working day
  • Load from 151-400 kw: 2 working days
  • Load from 401 kw and above: 3 working days

Issuance of Connection Cost:

  • (Al Namoos project 1-150KW) – 1 Working Day 
  • All other project types – 3 Working days

LV Inspection:

  • 1 Working Day from the Date of Submission.

HV Substation Location & size Approval (If any):

  • 3 working days

HV Substation Inspection (If any):

  • 1 Working Day from the Date of Submission.

Journey Map

Beneficiaries
Project Owner
Contractor / Consultant

Key Information

This service presents different customer journeys based on specific scenarios:

  • For projects licenses under Dubai Municipality authority apply ONLY through Dubai Building Permit System “DBPS” of Dubai Municipality. DEWA will receive proactively your request through digital integration, and it will be processed seamlessly. No need to apply through DEWA channels.
    Upon site readiness, apply for Inspection through DEWA Website.


  • For the remaining scenarios in particular the projects licenses under other authorities, apply through DEWA channels.
1
Getting Service Information
Project Owner
  • I assign enrolled contractor/consultant.
Contractor / Consultant
  • I search for Information related to Getting Electricity Connections service.
2
Applying for the service
Contractor / Consultant

  • I log-in to Dubai Building Permit System “DBPS” of Dubai Municipality/DEWA Website, and I go to Getting Electricity Connections service under Builder Services.
  • I search and link the related building NOC and proceed.
  • I fill-in service application and attach/upload all required documents and submit the application. Upon submission, I receive a confirmation notification with application's reference number.


3
Interaction During Processing
Contractor / Consultant

Application Acceptance

  • I receive a notification upon application acceptance/rejection and the status is updated on the portal.
    * If rejected: I receive notification to submit a new application with correct/further information and if needed I may request for technical discussion.
Contractor / Consultant

LV Design Approval

  • I receive notification upon LV Design approval/return/rejection.
    * If rejected: I receive notification to submit a new application with correct/further information and if needed I may request for technical discussion.
    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.
Contractor / Consultant

HV Design Approval

  • I receive notification upon HV Design approval/return/rejection.
    * If rejected: I receive notification to submit a new application with correct/further information and if needed I may request for technical discussion.
    * If returned: I receive notification to re-submit the application with correct/further information and if needed I may request for technical discussion.

Project Owner
Estimation & Payment (If Applicable)
  • I receive a notification once the estimate is ready, and I get the invoice/estimation.
    * Validity of the invoice/estimate will differ depending on the type of the request for HV (permanent/construction/temporary supply).

  • I pay the required amount through any of DEWA available payment channels.
  • I receive payment confirmation notification.
Contractor / Consultant
HV Substation Civil Inspection (if required)
  • Upon substation readiness, I initiate HV substation civil inspection request.
  • I receive notification with scheduled civil inspection date & time.
  • Once the HV substation civil inspection is done, I receive the inspection results on the same day (partially approved/fully approved/snag list).
    * If there are snags: I complete the snags/rectification works as per DEWA Civil Inspection Notice and resubmit inspection request and if needed I may request for technical discussion.
Contractor / Consultant
LV Inspection

  • Upon site readiness, I initiate LV inspection request and attach the relevant site photos and documents.
  • I receive notification with scheduled inspection date & time.
  • Once the LV inspection is done, I receive the inspection results on the spot (approved/snag list).
    * If there are snags: I complete the snags/rectification works as per DEWA Inspection Notice and resubmit inspection request.

4
Completing Service Interaction
Contractor / Consultant
  • I receive notification to confirm the date & time of meter installation and supply release.
  • I get the meter and power connection and notified of the power supply release.

Frequently Asked Questions

Who can submit Getting electricity connection application?

Enrolled Consultant and Contractor only

How can I submit a Getting electricity application?

You can submit through both of Dubai Building Permit System & DEWA system

To request for this service,>visit the ' Getting electricity connection ' page.

Are any attachments required while submitting a Getting electricity connection application?

  • Project/Plot summary of total connected,MDBs/SMDBs schedules,typical Load distribution schedule for final distribution boards, load/Max.demand including number of KWh meters at main LV panel/MDB and SMDB levels.(PDF)
  • Single line diagram with proposed LV distribution and tariff metering (.dwf Format only)
  • Site setting layout and ground floor plan indicating location of substation, LV room, /KWh meter, MDB, etc...
  • Dimensional details of LV room/Electrical room/electrical cupboard etc... and arrangements of LV panels/SMDBs/DBs/KWh meters etc…(DWF)
  • Ground floor and/or typical floor plan indicating location of electrical rooms/MDBs/SMDBs/DBs/ KWh meters with installation details (DWF)
  • Wiring lay-outs (Lighting & Power) (DWF)
  • Details of the substation if applicable & Premise details sheet (Download Premise details template and upload with details - .xls/.doc Format only )
  • “Terms and Conditions for Supply of Electricity – Water” & this documents should be signed by the owner before supply release.
  • Layout of Drawing.

What file extensions can I attach?

The file extensions you are allowed to attach are:

PDF , DWF.

How will I know if there are data entry errors for my submitted Getting electricity connection application?

Error messages will appear before the application form can be submitted.

What happens to my Getting electricity connection application after I successfully submit it?

The Getting electricity connection application will go to the respective Department concerned. The application will then be processed accordingly.

How do I track the status of my submitted Getting electricity connection application?

To track your Getting electricity connection application, login to Getting electricity connection Service and then choose from the main menu “Track Submitted Getting electricity connection Status“.

Will the Getting electricity connection application be approved directly?

Before the Getting electricity connection application is approved or rejected, it must first be processed by the concerned department. Accordingly, the department might APPROVE or REJECT the application.

What are Incomplete Getting electricity connection applications?

Incomplete Getting electricity connection applications are ones which have to be revised by you and that has errors.

How can I revise the Incomplete Getting electricity connection applications?

To revise Incomplete Getting electricity connection applications, login to Getting electricity connection Service, and then choose from the main menu “Revise Incomplete Getting electricity connection Applications“.

Can I submit a Getting electricity connection manually?

No. Online submission only.

Is the Getting electricity connection eService free of charge?

Yes, the Getting electricity connection eService is provided free of charge.

What do I do if I face issues when applying for the service?

Please visit our Support page for assistance

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

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We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

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DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

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Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


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DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.