Customer Care Centre Services

• Update Customer Information
• Register Suggestions / Complaints
• Receive bill copy through Email
• Inquiry about outstanding bills and last payment amounts.
• Request for Consumption Verification - Electricity/Water
• Billing services

Customers can apply for the following services directly through the
Interactive Voice Response (IVR) (04-6019999):

• Request for Activation of Electricity/Water (Move In)
• Deactivation of Electricity/Water (Move Out) / Transfer of Electricity/Water (Move To)
• EasyPay
• Request for Clearance Certificate
• Security Deposit and Credit Refund Services
• EV Account & Charging Card Management
• Smart Living Dashboard

Customers can Inquire About:

• Updating customer Information
• Outstanding bill and last payment amounts
• Consumption Verification - Electricity/Water
• Activation of Electricity/Water (Move-in)
• De-activation of Electricity/Water (Move-out)
• Transfer of Electricity/Water (Move-to)
• EV Account & Charging Card Management
• Getting Solar Connections
• Billing services
• Slab Tariff
• Changing customer category and premises.
• Security Deposit and Credit Refund Services
• General inquiries

Emergency / Electricity & Water Technical Notifications Call (991):

• Request for Attending Technical Notifications - Electricity/Water
• Request for Getting Electricity Supply for Tents

Email Customer Care Centre at customercare@dewa.gov.ae 24/7 to inquire about and apply for the following services:

• Update Customer Information
• Register Suggestions / Complaints
• Inquiry about Outstanding Bill and Last Payment Amount.
• Consumption Verification - Electricity/Water
• Activation of Electricity / Water (Move-in)
• De-activation of Electricity / Water (Move-out)
• Transfer of Electricity / Water (Move-to)
• Electric Vehicle Green Charger services
• Getting Solar Connections
• Billing services
• Slab Tariff
• Change Customer Category and premise type
• Security Deposit and Credit Refund Services (only inquire)
• General Inquiries

You can also inquire about DEWA services at the Customer Care Centre 24/7 via:

• Verified WhatsApp number (04-6019999) empowered by AI through “Rammas”, DEWA’s virtual employee
• “ Hayak ” Service (Text and Video Chat)
• “Ash’ir”, a live video chat service using sign language for People of Determination with hearing disability.