DEWA promotes responsible electricity and water use to conserve resources and protect homes

Dubai Electricity and Water Authority (DEWA) is urging residential customers to use electricity and water responsibly to conserve resources while protecting their properties and enhancing safety. Through a range of digital services, households can detect faults and leaks at an early stage, take prompt corrective action and reduce waste. DEWA also provides guidance that promotes safer, more sustainable homes and supports residents’ well-being.

According to DEWA, regular inspections and preventive maintenance of internal water connections, tanks and household appliances play an important role in reducing the risk of sudden faults and water leaks. Early detection and timely repair of any defects help avoid more extensive damage and contribute to efficient water consumption.

Among the most common warning signs of a leak are water stains on floors, walls, ceilings and around washing machines. Stains outside the home may indicate a leak in external pipes, connections or irrigation systems. Water tanks, bathrooms, kitchens and swimming pools are among the areas most prone to leaks. These may result from damaged tanks, faulty connecting pipes, poor installation or ageing fixtures. Leaks can also occur from toilet cisterns and water heaters. DEWA advises its customers to test their faucets twice a year by turning off all water appliances and observing the water meter.

DEWA also stressed the importance of complying with its regulations and technical guidelines when installing water tanks and internal connections to ensure water quality and continuity of supply. It also advised against connecting internal water systems directly to the main water line without a water tank. Households are encouraged to ensure that tanks are cleaned and maintained regularly to minimise faults and blockages.

DEWA’s website and smart app offer several services that help customers track their consumption and respond quickly to any unusual usage patterns. One of the most important is the ‘High Water Usage Alert’ service, which helps households detect leaks in water connections after the meter. Households receive instant notifications when the smart meter system records an abnormal increase in consumption.

Households can also use the Smart Response service to identify the cause of any power outage. If the fault is internal, they should contact their building’s maintenance team or an authorised electrical technician to repair the fault. If the issue is external and related to DEWA’s network, customers can call the emergency number 991. DEWA will dispatch a technical team to restore power safely and efficiently. Customers can also use the DEWA Store on the smart app to hire reliable technical service providers for internal faults.

Through its ‘Enjoy Sustainable Vibes This Summer’ campaign, DEWA continues to share practical tips that promote efficient electricity and water use, encouraging households to adopt more sustainable habits through its smart and digital solutions.