Getting Water Connections

This service enables enrolled contractors and consultants to obtain water connections to the various projects and buildings.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Infrastructure & Network Direct Customers:

• Contractors
• Consultants

Service Integrations

• Building NOC Service - Water

Service Partners

• RTA

Package

• N/A

Service Limitations

• Cost Estimate is valid for one year from the date of issuance

Notes

• The system will generate a unique application number (W-xxxxxx)
• This reference number can be used to track the progress of your request online
• Security Deposit & outstanding amount have to be paid separately to enable us to release water supply

Types of Connections:

• Single: Premises that include a single meter (i.e. villa, hotel building… etc.).
• Multi: Premises containing more than one meter within the same property (i.e. building apartment).
• Development: Housing communities that have more than one meter within the area (i.e. Emaar Developments, DAMAC… etc.). 
  

  Water Connections Categories:

• Temporary connection (for construction purposes)
• Permanent connection
• Upgradation (increase of water demand)



Mandatory Documents for Water Connection:

• Affection plan (required only if project falling in Dubai free zone areas)
• Premises details sheets
• Approved shop drawings

• Enter owner ID (Emirates ID) & Contractor Trade license number used earlier for owner registration in DEWA then click on Search
• Select the owner to create the application
• Choose the type of connection (Permanent/ Temporary)
• Search the DEWA approved building NOC, related to your project
• Fill all the mandatory fields and attached the required documents based on the type of connection
• DEWA will visit the site and issue the Cost Estimate
• Pay through any DEWA approved payment channel
• After payment, site readiness and NOC clearances, the water meter will be connected within:
  • Small meter connection 3 days
  • Large meter connection 5 days

Service Fees:

• Registration of application is free

Connection Fees:

• As per daily water demand, required materials, approval from relevant authority, and site condition

• 24/7 through DEWA website (www.dewa.gov.ae) 

• 5 working days from payment and the scheduled shutdown for Large meter connections.
• 3 working days from payment, building readiness, compliance with AMI requirements and the submission of all required documents for small meter connections.

Who can submit a request for a water connection?

Only an enrolled consultant or contractor.

How can I submit a request for a water connection?

You can submit your application through the DEWA portal.

Once you do so, the system will generate an application number (W-xxxxxx).

To request this service, click on Request for Getting Water Connection

Are any attachments required while submitting a request for a water connection?

• A no-objection certificate (NOC) from the building
• An affection plan (if required)
• A premise excel sheet (for buildings and cluster villas)
• An Ejari and NOC from the owner (for shops and warehouses)

What file extensions can I attach?

The file extensions you are allowed to attach are PDF, DWF and JPG.

How will I know if there are data entry errors within my application?

Error messages will be highlighted before the application form can be submitted.

What happens to my request after I successfully submit it?

The request for a water connection will go to the concerned department, where it will be processed.

How do I track the status of my application?

To track your application, visit DEWA’s portal, head to the main menu and choose “Track Submitted Request for Getting Water Connection Status”.

Will the request be approved directly?

Once processed by the concerned department, the application may be approved, returned or rejected.

What is an incomplete request for a water connection?

This is when the application is sent back to be revised due to missing documents or information, or when it has errors.

How can I resubmit the incomplete request for a water connection?

To resubmit, log in to DEWA’s portal, go to track your application, edit it and resubmit.

Can I manually submit a request for a water connection?

No. Only online submissions are permitted.

Is the request for a water connection free of charge?

Registration of your application is free but costs related to the request will be calculated depending on a site assessment to ascertain the materials and services needed.

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