Rammas

DEWA is the first government organisation to launch Rammas virtual assistant to serve customers and answer their enquiries in both Arabic and English around the clock.

Rammas is designed to simulate a live agent to assist different types of DEWA customers while continuing to learn and understand their needs based on their enquiries, offer transactional and informational services, and provides two ways of interaction either by menu selection or direct questions.

Rammas is available to respond to customers instantly on DEWA’s smart app (iOS and Android platforms), DEWA’s website, Amazon’s Alexa and Google Assistant. Rammas is also available on DEWA’s social media channels like Facebook and WhatsApp.