DEWA provides its services through ChatGPT Apps Directory

Dubai Electricity and Water Authority (DEWA) has launched its official services and experience through ChatGPT Apps Directory. This move redefines government service delivery mechanisms in the age of artificial intelligence (AI), reinforcing Dubai’s pioneering role in adopting future technologies. With this milestone, DEWA becomes the first government entity and first utility worldwide to offer its services through AI platforms, moving beyond traditional websites and smart application models.

“In line with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to reinforce Dubai’s leadership in AI, innovation and future technologies, we are moving steadily to establish DEWA as the world’s first AI-native utility. The ‘AI Integration and Operating Services’ initiative is a pivotal step in our journey to reshape government services in the AI era, transitioning from traditional digital interaction models to a comprehensive service system integrated with global AI platforms. This enables direct access to DEWA’s services through intelligent interactive platforms, including natural conversational interfaces such as ChatGPT and multi-agent systems,” said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“Today, the world is witnessing a fundamental shift in customer behaviour, with AI platforms becoming a primary channel for interacting with government and service entities. Launching DEWA’s services through ChatGPT Apps Directory strengthens our pioneering role in adopting advanced smart solutions and delivering resilient, proactive and secure services that enhance quality of life and provide a seamless customer experience, while supporting Dubai’s position as a global hub for AI and sustainable innovation,” added Al Tayer.

Through the "ChatGPT" platform, DEWA's customers can efficiently have fast and seamless access to a range of services, including bill inquires, account details, billing and account support, EV Green Charger locations and directions to the nearest station, as well as information on Customer Happiness Centre locations, working hours and contact channels. Additional services will be introduced gradually, in line with DEWA’s governance, security and privacy framework.

The initiative establishes a secure, unified framework through which DEWA’s services are delivered through global platforms powered by advanced large language models, including ChatGPT. This architecture supports more reliable, efficient and agile government services through intelligent assistants and digital agents within a scalable framework.