In 2022 DEWA makes history as the first government organization in Dubai to conduct an initial public offering, listing 18% of its shares, thereby transforming into a Public Joint Stock Company on the Dubai Financial Market.
DEWA becomes the first utility globally to use nanosatellites to enhance operational performance in 2022.
In 2024 DEWA achieves one of the lowest electricity customer minutes lost at 0.94 minutes, significantly lower than the approximately 15 minutes recorded by leading utility companies in the European Union.
DEWA sets the record for the lowest percentage of water transmission and distribution losses worldwide at 4.5% in 2022.
In 2024 DEWA records the world’s lowest electricity transmission and distribution network losses at 2%, compared to 6% to 7% in Europe and the USA.
DEWA becomes the first government entity to win the Pioneering Government Entity award at the 20th cycle for 2021 of the Dubai Government Excellence Program (DGEP), according to the 4G Government Excellence system.
DEWA wins the first place at the 19th for 2016 Dubai Government Excellence Program (DGEP) in the category of Distinguished Entity in Government Communications.
DEWA becomes the first government entity outside Europe to receive the Global Excellence Award of the European Foundation for Quality Management (EFQM), which is the highest award from the EFQM Excellence Model. DEWA won the award for the first time in 2017 and for the second time in 2021.
DEWA sets a record as the first entity globally to achieve an eight-star rating in the European Foundation for Quality Management (EFQM) ‘Innovation Lens’ framework, with a score of 800 in 2021.
DEWA wins the EFQM ‘SDGs Challenge’ Award in 2021 for its strategic approach to priorities and contribute to the UNSDGs 2030.
DEWA is awarded the Sheikh Khalifa Excellence Award (SKEA) in the Elite Category in 2021 for the second time, scoring 800 to 860 in the evaluation, the highest score in the award’s history since its launch in 1999.
In 2023 DEWA scores 100% in the International Digital Customer Experience Standard (IDCXS: 2022) certificate, achieved during its very first assessment under the new global standard. DEWA is the first organisation in the world to adopt and implement the standards and requirements of the certificate, which is presented by the International Customer Experience Institute (ICXI) in collaboration with the British Standards Institute (BSI).
DEWA implements and manages the largest concentrated solar power (CSP) project in the world at the Mohammed bin Rashid Al Maktoum Solar Park, based on the independent power producer (IPP) model in 2016.
In 2023 DEWA receives the British Standards Institution (BSI) Kitemark for Innovation certificate, making it the first government organisation worldwide to achieve this prestigious certification.
DEWA becomes the first government entity to win gold in the Dubai Quality Award in 2016.
DEWA becomes the first government entity to win gold in the Dubai Human Development Award in 2016.
DEWA holds the honour of being the only entity among large-scale entities worldwide – with more than 5,000 employees – to hold the platinum-level award from Investor in People (IIP) in 2022.
DEWA became the first government entity in Dubai to establish an academy for secondary school pupils, offering a vocational engineering curriculum alongside the Ministry of Education’s academic curriculum. The academy, located within DEWA’s Professional and Academic Development Campus, implements the best international standards in vocational training, engineering education and technical education for secondary schoolchildren, under the supervision of the UK’s Business and Technology Education Council and accredited by the UAE’s Ministry of Education. In 2012.
In 2016 DEWA adopts the green bill (paperless electronic billing system) with 100% compliance, one of the highest percentages worldwide.
In 2016 DEWA launches the first 24/7 Cyber Defence Centre (CDC) across Dubai Government.
In 2024 DEWA scores 98.3% in the Dubai Government’s Instant Happiness Index, managed by Dubai Digital Authority. For five years running, DEWA has been ranked first among large Dubai government organisations featured on the Dubai Digital Authority’s Instant Happiness Index.
DEWA becomes the first government entity in the Middle East to launch the Green Charger initiative for electric vehicles in 2015.
DEWA’s Shams Dubai initiative becomes the first distributed generation programme to be launched in the GCC region in 2015.
In 2012 DEWA is home to the first sustainable government building in the UAE and the world’s largest government building to receive the Platinum Rating for green buildings by the USGBC.
DEWA becomes the first government entity to launch an AI-based customer assistant in 2017 (named Rammas), which is available across seven channels – DEWA’s website and smart app, Alexa, Google Assistant, WhatsApp, Facebook and service robots.
In 2021 DEWA becomes the first entity worldwide to implement thermal energy storage turbine inlet air cooling (TESTIAC) technology.
In 2015 DEWA develops the intelligent gas turbine controller, the first of its kind in the world.
Great Place To Work: in 2024 DEWA is ranked the best working environment in the UAE in the public sector category.
In 2018 DEWA inaugurates the Digital Command Centre (DCC), the first of its kind in the UAE, which uses artificial intelligence (AI) technology to monitor and manage DEWA’s digital infrastructure and service channels.
In 2019 DEWA launches the PAS 60518:2020 Enterprise Risk & Resilience Management standard for the utility sector.
DEWA achieves the highest government score (99.2%) in smart adoption in 2022.
DEWA becomes the first utility in the world to use ChatGPT technology to enrich its services in 2023.
In 2023 DEWA becomes the first government organisation in the UAE to use chatbot technology on Instagram.
DEWA achieves 100% in the Dubai Electronic Security Centre’s KPI assessment for 2022.
In 2022 DEWA maintains its top position among global utility companies featured in the Digital Quotient Assessment, conducted by McKinsey.
In 2021 DEWA receives the 100% Paperless Stamp from Smart Dubai in recognition of its complete digital transformation across all operations and services.
In 2020 DEWA achieves a 99.65% score in the Cashless Dubai Initiative.
In 2017 DEWA conceptualises, designs and implements the first unmanned customer service center in the UAE, named the Future Customer Happiness Centre.
DEWA becomes the first government entity to release a smart app for customers in 2010.
In 2023 DEWA achieves two new records at the 950MW fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park – using concentrated solar power (CSP) and photovoltaic solar panel technologies – for ‘the tallest concentrated solar power tower’, at 263.126 meters, and ‘the largest thermal energy storage plant’, at 5,907 megawatt hours, using concentrated solar power based on the parabolic basin complex with molten salt technology.
DEWA has consistently achieved the world’s lowest levelised cost of energy (LCOE) across multiple milestones of the Mohammed Bin Rashid Al Maktoum Solar Park – including phase two in 2014, phase three in 2016, phase four in 2018, phase five in 2019 and phase six in 2023.
DEWA builds the first hydrogen production project in the MENA region, with construction beginning in 2018 and ending in 2021.
In 2024 DEWA implements and manages the largest CSP project in the world at the Mohammed Bin Rashid Al Maktoum Solar Park, based on the IPP model, with the largest solar energy storage of up to 15 hours.
DEWA becomes the first organisation in the Middle East and Africa to be awarded the ISO 44001 Collaborative Management Standard certification by the British Standards Institute (BSI) in 2019.
In 2016 DEWA receives the ISO 55001:2014 accreditation for asset management, a first for a government utility worldwide.
In 2017 DEWA is the first utility in the world to implement the British Standard (BS 13500:2013) Code for Practice for Delivering Effective Governance.
DEWA becomes the first organisation in the Middle East and North Africa to obtain the ISO 14452 certificate for the quality of billing services in 2018.
DEWA leads the MENA region as the first utility to be accredited by the International Business Continuity Standard (ISO 22301) in 2022.
DEWA becomes the first government entity in Dubai to receive the ISO 31000:2009 certificate in risk management from the British Standards Institution in 2017.
DEWA receives the ISO 10667: 1 certification in assessment services delivery, becoming the first organisation in the Middle East to do so in 2020.
DEWA becomes the first utility in the Middle East to receive the ISO:20400:2017 certification in sustainable procurement and supply chains in 2020.
DEWA achieves a world record for the fastest outage turnaround for a Siemens F-Class gas turbine during a major inspection. The initial outage duration of 30 days was brought down to 11 days in 2018 and to nine days in 2020, thanks to a pioneering effort led by three UAE national subject matter experts in collaboration with Siemens.
DEWA obtains the ISO/IEC 17020:2012 certification, adopted by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). This accomplishment makes DEWA the first organisation in the UAE to be accredited for conducting inspections on power distribution network assets, meeting world-class standards in efficiency, accuracy, compliance and reliability in 2025.
DEWA is awarded the ISO 56002: 2019 in innovation management, becoming the first organisation in the world to receive this certificate in 2019.
DEWA becomes the first government organisation in the world to achieve the ISO 18404 certification in process improvement for its implementation of Lean and Six Sigma practices in 2019.
DEWA wins the honour of becoming the world’s first utility to be awarded the ISO 30401: 2018 certification in knowledge management systems in 2018.
DEWA successfully completes the ISO/IEC 27001:2013 certification, the highest international standard in information security management systems in 2010.
DEWA becomes the first authority in the Middle East and North Africa to obtain the LEED certification for power transmission plants in 2020.
DEWA becomes the first utility globally to implement dual bay control with the interchangeability of bay control and protection units (BCPUs) between different manufacturers, and virtual machines for all substation control and monitoring system (SCMS) applications, including virtual cyber security in the 132/11kV digitally optimised substations in 2024,
DEWA’s Transformer Oil Testing Laboratory achieves the ISO/IEC 17025 accreditation, distinguishing it as the first government-owned transformer oil lab in the UAE to receive this internationally recognised certification for technical competence and quality in testing in 2013.
DEWA becomes the first integrated utility in the Middle East to implement machine learning in the ‘meter-to-cash process’ in 2024.
In 2024 DEWA becomes the first utility in the region to study and launch an integrated large-scale clean energy project combining 1,600MW of solar PV with a 1,000MW battery storage system plant with a capacity of six hours – enhancing the efficient integration of solar energy into the grid.
Al Rayyan Mosque, located in Hatta and developed by DEWA, becomes the first place of worship in the world to achieve the LEED Zero Certification in 2024.
In 2025 DEWA becomes the world’s first government entity to adopt Google's NotebookLM to generate podcasts from its press releases.
In 2022 The DEWA Cable lab becomes the first cable laboratory in the UAE awarded the ISO17025 accreditation for medium and low-voltage cable type tests, and now offers commercial testing services to GCC clients.
DEWA becomes the first government organisation in the Middle East to launch the Distribution Network Smart Centre, which enhances the resilience and efficiency of Dubai's smart grid. The centre oversees the management and sustainability of three key initiatives – advanced metering infrastructure (AMI) for electricity, Shams Dubai and the EV Green Charger, leveraging AI and automation in 2024.
In 2024 DEWA is awarded the ESG & Sustainability award for its carbon emission reduction programme.
In 2024 DEWA is awarded the ESG & Sustainability award for its sustainability engagement programme that actively involves employees and stakeholders in environmental initiatives, awareness campaigns and community outreach, reinforcing DEWA’s commitment to a sustainable future.
DEWA is honoured with the ‘Best Sustainable Process/Product’ award at the 2025 Best Business Awards in the UK for its innovative ‘My Sustainable Living Programme’.
DEWA wins the Climate Action Award at the Best Business Awards 2025 in the UK for its carbon emissions reduction programme.
In 2017 DEWA becomes the first utility in the region to sell International Renewable Energy Certificates (I-REC) certificates. The I-REC system was created to encourage utilities around the world to increase the amount of renewable or clean energy in their supply mix.
In 2023 DEWA adopts a beta version of ChatGPT technology on its smart app and website to improve the overall customer experience.
In 2023 DEWA becomes the first government entity in Dubai to add Samsung Pay to its digital payment services.
In 2023 DEWA becomes the first government entity to include ‘The future belongs to those who can imagine it, design it and execute it’ – the words of His Highness Sheikh Mohammed bin Rashid Al Maktoum – into the three main phases of its Innovation and Future Shaping Framework.
DEWA launches the Cybersecurity Innovation Lab, the Waee Cybersecurity Centre and Identity Intelligence Centre in 2023.
In 2024 DEWA becomes the first utility to launch its smart app on Apple Vision Pro.
In 2024 DEWA receives the ISO 24028:2020 certification for trustworthiness in AI, becoming the first government entity in the UAE to do so.
In 2024 DEWA adopts Microsoft Copilot to enhance the productivity of its employees, becoming one of the first utilities in the world to do so.
In 2025 DEWA becomes the world’s first AI-native utility, leveraging AI across all core operations.
In 2022 DEWA makes headlines as the first government organisation in the Middle East and Africa region to implement SAP AMS.
DEWA becomes the first utility in the world to win the ‘3G Excellence in Digital Transformation’ award for embedding the latest digital technologies in its Internal Audit Department, with the accolade conferred at the Global Good Governance (3G) Awards 2025 by Cambridge IFA in the UK.
DEWA becomes the first utility in the region to win the Energy Infrastructure Award at the prestigious 2024 Global Platts Energy Awards. The recognition was granted for the Mohammed bin Rashid Al Maktoum Solar Park, with DEWA outperforming 1,000 leading global companies vying for the award.
The Platts Global Energy Awards, presented by S&P Global Commodity Insights, are a prestigious annual event recognising excellence in the energy industry. Often called the ‘Oscars of the energy industry,’ they acknowledge individuals and corporations for their innovation, leadership and contributions to shaping the future of the energy sector. The awards, which were first presented in 1999, cover various categories, including sustainability, innovation, energy infrastructure and technology, drawing the participation of leading global energy companies and innovators.
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