DEWA

Number 1 List

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Due to system upgrade, DEWA digital services will not be available from Friday 11th July 2025 – 10:00 PM till Saturday 12th July 2025 – 10:00 PM.

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Number 1 List

  1. The first government organisation in Dubai to conduct an Initial Public Offering for 18% of its shares on the Dubai Financial Market, transforming DEWA into a Public Joint Stock Company (PJSC) listed on the Dubai Financial Market in 2022. 
  2. The first utility worldwide to utilize nanosatellites for improving the maintenance and planning of electricity and water networks and enhancing operational efficiency in 2021
  3. The lowest electricity Customer Minutes Lost in the world in 2023. DEWA recorded just 1.06 minutes per customer     
  4. In 2023, DEWA achieved the world’s lowest Water line loss of 4.6% 
  5. Recorded 2.2% losses in the electricity transmission and distribution networks in 2023 
  6.  In 2017, DEWA was the first organisation to win the Leading Government Entity, according to the fourth generation excellence system of the Dubai Government Excellence Program (DGEP)

  7. In 2016, DEWA won 6 awards during the 19th Dubai Government Excellence Program (DGEP). DEWA received awards in the categories of

    • Distinguished Government Entity
    • Distinguished Financially Performance
    • Distinguished Entity in Government Communications
    • Distinguished Creative Idea
    • Distinguished Technical/Engineering Employee
    • Unknown Soldier award.

  8. EFQM Global Award

    DEWA has received the Global Award with the highest from the European Foundation for Quality Management (EFQM) for the second time. DEWA is the first organization outside Europe to receive this prestigious global award, and from the first time with the highest score in the history of the EFQM in 2021

  9. DEWA has achieved 8 stars level in the European Foundation for Quality Management (EFQM) Innovation Lens with score of 800. DEWA is the first organization in the world to receive this recognition in 2021.
  10. DEWA won the European Foundation for Quality Management (EFQM) UN Sustainable Development Goals (SDGs) Challenge 2021
  11. DEWA has been awarded the Sheikh Khalifa Excellence Award (SKEA) in the Elite Category in 2021. DEWA scored 850 in the evaluation, the highest score in the Award history since its launch in 1999
  12. DEWA scored 100% in the International Digital Customer Experience Standard (IDCXS: 2022) certificate from the first assessment in the new global standard. DEWA is the first organization in the world to adopt and implement the standards and requirements of the certificate, which is presented by the International Customer Experience Institute (ICXI) in collaboration with the British Standards Institute (BSI). DEWA achieved ‘Globally Distinguished Digital Services’ classification
  13. DEWA has received the British Standards Institution (BSI) Kitemark for Innovation, making it the first government organization to receive this certificate at a global level in 2022
  14. The first government entity to win the gold in the Dubai Human Development Award in 2016
  15. DEWA has won the Investors in People– Platinum Category 2023, the highest level of the award. DEWA is the only institution on large enterprises level (more than 5,000 employees) that wins the platinum category certificate worldwide (with the exception of the United Kingdom), in addition, DEWA is the only institution on large enterprises level (more than 5,000 employees) that wins the platinum category certificate in the Middle East    
  16. DEWA is the first Dubai government entity to establish a campus for occupational and academic development in 2012
  17. Adopted the green bill (paperless electronic billing system) by 100%, one of the highest percentages worldwide in 2016
  18. Launched the 1st 24/7 Cyber Defence Centre (CDC) across Dubai Government in 2016
  19. DEWA scored 98.1% in the Dubai Government’s Instant Happiness Index by Dubai Digital Authority, until end of June 2022. For the past five years, DEWA has come first among large government organisations in Dubai Digital Authority’s Instant Happiness Index in 2023
  20. DEWA’s EV Green Charger initiative led to the creation of the region’s first public charging infrastructure for electric vehicles in 2015
  21. DEWA’s Shams Dubai initiative is the first distributed generation program to be launched in the GCC in 2015
  22. DEWA’s Sustainable Building in Al Quoz, Dubai is the first sustainable government building in the UAE and the largest government building in the world in 2013 to receive a Platinum Rating for green buildings from Leadership in Energy and Environmental Design (LEED)
  23. DEWA has marked another breakthrough by achieving the Guinness World Records title for
    1. Largest single-site natural gas power facility
    2. First 3D-printed laboratory
    3. Largest Single-Site Water Desalination Facility
    4. The largest marble tile mosaic (image) – Hatta Falls
    5. Longest continuous concentrated solar power plant operation
    6. Highest capacity single operator concentrated solar power plant
    7. The tallest solar power tower
    8. The largest thermal energy storage capacity
    9. Al Shera’a, the largest green net zero building – Official Attempt
  24. 1st government entity to launch AI-based customer assistant in 2017 (named: RAMMAS)
  25. DEWA is the first utility globally and the first UAE government entity to use ChatGPT technology.
  26. DEWA is the first entity worldwide to implement the Thermal Energy Storage with Inlet Air Chilling in Frame 9F Gas Turbines in 2021
  27. DEWA has developed the world’s first thermodynamic Digital Twin Gas Turbine (GT) Intelligent Controller in 2015
  28. DEWA won the Great Place to Work Certificate® 2023. The certificate is awarded by the American Great Place to Work® Institute in collaboration with Fortune Magazine to organisations for their excellence in providing the best work environment. DEWA ranked first among government organisations in the UAE and the GCC.
  29. DEWA has inaugurated DEWA’s Digital Command Centre. The Centre is first of its kind in the UAE that uses AI technology to monitor and manage DEWA’s digital infrastructure and service channels in 2018.
  30. DEWA has launched the PAS 60518:2020 - Enterprise Risk & Resilience Management standard for the utility sector. The standard, which was developed by DEWA in cooperation with the British Standards Institution (BSI), is the first of its kind in the world in 2020
  31. Digital adoption of DEWA’s services reached 99.2% in 2023
  32. DEWA is the first government organisation in the UAE to use chatbot technology on Instagram in 2023
  33. DEWA achieved 100% in Dubai Electronic Security Center (DESC) KPIs assessment for 2022
  34. DEWA has maintained its position as a global digital leader in utilities, according to McKinsey’s Digital Quotient Assessment 2022 report
  35. In 2021, DEWA received the 100% Paperless Stamp from Smart Dubai, in recognition of its success in completing the digital transformation of all its operations and services by 100%
  36. Achieved 99.65% in Cashless Dubai Initiative in 2020.
  37. DEWA opened the Future Centre for Customer Happiness. The Centre uses Artificial Intelligence (AI) and Robotics in 2017.
  38. DEWA was one of the first government organisations in Dubai to complete its digital transformation in 2014
  39. DEWA has achieved several times the lowest Levelized Cost of Energy (LCOE) in the world in solar energy projects, making Dubai a global benchmark for solar energy prices in 2023
  40. DEWA has implemented a pilot Green Hydrogen Project at the Mohammed bin Rashid Al Maktoum Solar Park. This is the first project of its kind in the Middle East and North Africa to produce green hydrogen using solar energy in 2021
  41. “Implemented and manages the largest Concentrated Solar Power (CSP) project in the world in 2024, at the Mohammed bin Rashid Al Maktoum Solar Park based on the Independent Power Producer (IPP) model, with largest solar energy storage with up to 15 hours
  42. DEWA is the first government organisation in the world and the first organisation of any type outside the United Kingdom to receive the ISO 18404 certification for managing and measuring the development and improvement of lean operations and services in 2019
  43. The first organisation in the Middle East and North Africa to obtain the ISO (44001:2017) certificate in the partner relationship management system.
  44. DEWA is the first integrated government utility in the world to receive the ISO 55001:2014 accreditation for Asset Management in 2016
  45. In 2018, DEWA fulfilled the requirements for the British Standard (BS 13500:2013) Code for Practice for Delivering Effective Governance, becoming the first utility in the world to implement this global standard.
  46. DEWA is the first entity in the MENA region to receive ISO 14452 for network services billing in 2018
  47. The first entity in the Middle East and Africa to obtain the ISO 44001 certificate in joint business relationship management in 2019
  48. DEWA is the Middle East's first organisation to implement the SAP Risk Management 10.1 and adopt best international practices based on the ISO 31000 certificate in 2022
  49. DEWA is the first government entity in Dubai to receive the ISO 31000:2009 certificate in risk management from the British Standards Institution in 2017
  50. DEWA obtained the previous version of the certificate (10667-1:2011). It was the first organisation in the Middle East to obtain this certificate for assessment service delivery in 2020
  51. DEWA is the first utility in the Middle East to receive the ISO:20400:2017 for Sustainable Procurement and Supply Chain in 2020
  52. DEWA has broken its world record in major inspection outage duration for the overhaul of gas turbines and desalination units which DEWA recorded in 2020. DEWA has reduced the maintenance outages for key inspection operations from 11 days to 9 days.
  53. DEWA Cable Lab ( the first testing cable lab in UAE in 2022)
  54. DEWA is the first organisation in the world to receive ISO 56002 in Innovation Management and the first utility worldwide to receive ISO 30401 in knowledge management in 2019
  55. DEWA has successfully completed the ISO/IEC 27001:2013 certification, which is the highest international standard in Information Security Management System. This followed a rigorous evaluation and auditing processes by the British Standards Institution (BSI) in 2010.
  56. 1st organisation in MENA to receive ISO (44001:2017) in Collaborative Management certification in 2019