Knowledge Management

Knowledge Management (KM) is the consistent ability to get the:

DEWA has been incorporating KM into its work practices since 2009.

Using international best practice as a guide, DEWA developed a KM Policy, KM Strategy and KM Approach that are aligned with the Dubai Government’s strategic initiatives, the DEWA Corporate Strategic Plan and DEWA’s policies. The ultimate goal is for DEWA to be a sustainable learning organisation.

A KM Approach is an internationally recognised way to prioritise investment in people and techniques used to capture, manage and share knowledge within an organisation, organisational units and stakeholders (partners, suppliers, customers, society, government and employees)

DEWA uses the KM Cycle (see below) to develop and implement Knowledge Management activities based on the KM Approach, covering the identification, capture, storage, sharing, use and creation of knowledge at DEWA.

The following activities support the identification of knowledge at DEWA:

1. Ma’rifa Collaboration platform
 
Ma’rifa Collaboration is a smart platform and a knowledge base that combines the expertise and knowledge of employees, allowing them to interact directly with their colleagues in various fields, and enhance knowledge sharing and collaboration, with the aim of accomplishing tasks and projects easily.

Benefits:

• Prevents DEWA from knowledge loss by supporting the implementation of succession planning and rotation plans
• Captures knowledge from an expert who is unlikely to be available in the future
• Minimises dependency on outsourcing
• Increases the organisation’s knowledge memory
• Helps in the generation of new ideas

       2.Knowledge Assets identification

A programme that identifies the existing knowledge assets that DEWA owns. This includes databases, books, communication channels, membership subscriptions, procedures and subject-matter experts. This information is made available to all DEWA staff via the intranet.

The following activities support the sharing of knowledge at DEWA:

1. Post-training Knowledge Sharing Programme

An initiative through which employees utilise the knowledge acquired through trainings or conferences by sharing it with colleagues, articulating key insights and identifying areas of application relevant to their jobs.

This technique offers five implementation options for employees to choose from. Employees are required to complete the respective templates based on the selected options. This technique seeks to maximise the benefits of learning and create a culture of knowledge-sharing. It is implemented across all DEWA divisions.

2. Share an Hour

An initiative is aimed at promoting a culture of reading by bringing DEWA employees together for 60-minute discussions that take place twice a month, where a participant presents and discusses a book of their choice at one of DEWA’s Knowledge Centres.

The following activities support the creation of new Knowledge at DEWA:

1. DEWA Video Capture

Working with technical divisions to create short films that document common technical processes. These films can be used to equip new and existing employees and non-technical staff with new skills.