All DEWA Services for Customers

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All DEWA Services for Customers

My Services

Request for Activation of Electricity/Water (Move-in)
This service activates electricity and water for new premises.
Request for Deactivation of Electricity/Water (Move-out)
No summary provided.
Transfer of Electricity/Water (Move-to)
This service transfers electricity and water from one to other premises within Dubai as per customer’s needs.
Request for Clearance Certificate
This service enables you to get Clearance Certificate from DEWA.
High/Low Consumption Verification
This service helps you to request high/low electricity and/or water consumption verification
Track or Pay for a Request
This service enables you to track the current status of your requests/complaints.
Getting Electricity Supply for Tents
This service enables you to Pay / Track the Temporary Electricity for Wedding or Mourning.
Change Premise Type
This service enables you to change premise type from/to Residential and Commercial
Request for Collective Billing
This service enables you to include new Contract accounts to your collective account.
Add to Collective Billing
This service enables you to include new Contract accounts to your collective account.
Change landlord information
This service enables you to change Landlord information in the Billing System
Change Customer Category
This service enables you to change customer category from expat to national. It is available for UAE national customers only.
Service Interruptions
This service enables you to view the list of power interruptions in your area.
Roadwork Information
View ongoing roadworks in your community.

Bills & Payments

Bill Payment
This service enables you to view and pay your DEWA bills.
My Bills
View history of your DEWA Payment receipts and green bills.
Pay For a Friend
Pay DEWA bill on behalf of friends or family members.
Estimate Payment, History and Refund (for Project Owners)
This service enables you to view and pay outstanding Estimate payments.
Estimate Pay for Friend
This service enables you to view and pay any estimate based on estimation number.

My Profile

Update Customer Information
This service enables you to update your billing address and contact details.
Change password
This service enables you to update your password.
Newsletters
Subscribe/Unsubscribe to receive DEWA marketing campaign communications on the these addresses.
Set Primary Account
This service enables you to nominate one of your accounts to be a primary account, and retrieve the primary account previously set.

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