Dubai Electricity & Water Authority (DEWA)

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ENJOY SUSTAINABLE VIBES THIS SUMMER
Enjoy a comfortable and more sustainable summer with our ‘Smart Living’ dashboard.
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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

67,094,849.98 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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11 Aug 2026
DEWA Digest
DEWA Women’s Committee organised 15 events in first half of 2026, Al Shera’a strengthens global sustainability leadership with LEED platinum certification for New Construction category, DEWA’s IWPP model earns Seven-Star recognition and attracts over AED 47.4 Billion in investments, DEWA’s Youth Council teams up with Dubai Culture to foster creative and practical skills. #DEWANews
11 Aug 2026
DEWA establishes an integrated model for empowering youth and preparing future leaders
On the occasion of International Youth Day, observed annually on 12 August, Dubai Electricity and Water Authority (DEWA) reaffirmed its commitment to empowering youth, investing in their capabilities and enhancing their participation in digital transformation, sustainability and innovation. This reflects DEWA’s integrated approach to developing a generation of young people capable of anticipating and shaping the future, in line with the National Youth Agenda 2031, which focuses on developing future skills, technology, leadership and quality of life.
10 Aug 2026
Winners of Mohammed bin Rashid Al Maktoum Global Water Award praise its role in bringing life to water-scarce communities
The Mohammed bin Rashid Al Maktoum Global Water Award, supervised by the UAE Water Aid Foundation (Suqia UAE), under the umbrella of the Mohammed Bin Rashid Al Maktoum Global Initiatives, plays a pivotal role in bringing a life to communities suffering from severe water scarcity. This impact is achieved by empowering winning projects to deliver far-reaching positive change – providing clean, safe water to millions of beneficiaries, improving public health, reducing waterborne diseases and easing the time and effort required to access water. As a result, communities are gaining greater opportunities for education, employment and an improved quality of life.
09 Aug 2026
DEWA commissioned 793 new 11kV substations in H1 2026 to support Dubai’s growth
HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA commissioned 793 new 11kV substations across Dubai during the first six months of 2026. The construction and associated works involved 624,340 man-hours, all completed under stringent quality, efficiency and safety standards.
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DEWA Women’s Committee organised 15 events in first half of 2026, Al Shera’a strengthens global sustainability leadership with LEED platinum certification for New Construction category, DEWA’s IWPP model earns Seven-Star recognition and attracts over AED 47.4 Billion in investments, DEWA’s Youth Council teams up with Dubai Culture to foster creative and practical skills. #DEWANews

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
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Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai's Data & Statistics
Mohammed Bin Rashid Global Centre for Endowment Consultancy