Dubai Electricity & Water Authority (DEWA)

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  • Consumption Verification - Electricity/Water
  • Compare Multiple Accounts
  • My Sustainable Living Programme
  • High Water Usage Alert
  • Consumption Assessment Tool

    • Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

    66,989,529.89 m³

    of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
    Billing
    EV Green Charger™ Community

    This website centralises the latest information regarding electric vehicles in Dubai.
    Useful Links & Guides
    Solar Community
    Sustainability
    General Services
    Engage with Us
    Your voice matters. Let’s improve together.
    We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
    Dubai Government Unified Suggestions Portal

    Your Voice Matters

    By sharing your suggestions, comments, and complaints we can continuously improve our services

    News & Podcast

    View All News
    01 Jul 2026
    DEWA Digest
    His Highness Sheikh Ahmed bin Saeed Al Maktoum Launches “DEWA International’’, a Leading Company to Develop Energy and Water Projects, IBPC Chairman honours HE Saeed Al Tayer for pioneering a globally leading excellence ecosystem and his role in the recognition of 11 initiatives as best practices, DEWA and Turkish Embassy discuss prospects for collaboration, Dubai Press Club hosts HE Saeed Al Tayer to discuss Dubai’s vision for energy and water security. #DEWANews
    06 Jul 2026
    DEWA deploys agentic AI across its digital platforms
    Dubai Electricity and Water Authority (DEWA) has rolled out agentic artificial intelligence (agentic AI) across its digital platforms, following directives from HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to expand AI use across government services and operations. The deployment covers its website, smart app, the Smart Office employee app, dashboards and internal platforms, with an initial focus on service design, customer digital experience, quality monitoring and the Testing Centre of Excellence. This achievement underscores DEWA’s position as one of the first utilities globally to deploy agentic AI in a production environment.
    05 Jul 2026
    Strong global participation expected in fifth cycle of Mohammed bin Rashid Al Maktoum Global Water Award
    The UAE Water Aid Foundation (Suqia UAE) has reported growing global interest in the fifth cycle of the Mohammed bin Rashid Al Maktoum Global Water Award, under the umbrella of the Mohammed bin Rashid Al Maktoum Global Initiatives. The award continues to strengthen its position as a leading platform for innovation in the water sector. It supports sustainable, scalable and practical solutions powered by clean and renewable energy, as well as advanced technologies such as artificial intelligence (AI) and machine learning, to address water scarcity in underserved communities around the world.
    04 Jul 2026
    Al Shera’a houses 46 EV charging points for DEWA employees and visitors
    Dubai Electricity and Water Authority (DEWA) provides 46 electric vehicle (EV) charging points at the car park of Al Shera’a, its new headquarters, supporting its commitment to sustainability and green mobility. Installed under DEWA’s EV Green Charger initiative,
    View All News
    His Highness Sheikh Ahmed bin Saeed Al Maktoum Launches “DEWA International’’, a Leading Company to Develop Energy and Water Projects, IBPC Chairman honours HE Saeed Al Tayer for pioneering a globally leading excellence ecosystem and his role in the recognition of 11 initiatives as best practices, DEWA and Turkish Embassy discuss prospects for collaboration, Dubai Press Club hosts HE Saeed Al Tayer to discuss Dubai’s vision for energy and water security. #DEWANews

    Initiatives

    Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

    Easy-Connect

    Unifies permits and network modifications, boosting Dubai’s business growth.

    Sun Power

    Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

    D33 Industry Friendly Power Policy

    Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

    A Leading Hub for the Metaverse

    DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

    Dubai EV Community Hub

    This website centralises the latest information regarding electric vehicles in Dubai.

    Smart Living

    The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

    Amazon Alexa

    In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

    Inclusion and Empowerment of People of Determination

    DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

    Dubai 10X

    DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

    Digital DEWA

    The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

    Smart Applications

    Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

    Green Dubai

    Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

    DEWA Store

    DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

    My Sustainable living

    Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
    Smart App. For Smarter Tomorrow
    DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
    App StoreGoogle Play StoreHUAWEI AppGallery
    Smart App. For Smarter Tomorrow
     

    PURPOSE

    Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

    VISION

    A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

    MOTTO

    For Generations to come.

    MISSION

    We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

    VALUES

    Stakeholder Happiness
    Sustainability
    Innovation
    Excellence
    Good Governance

    HH Sheikh Mohammed bin Rashid Website
    Al Ameen
    The Official Portal of UAE Government
    Dubai's Data & Statistics
    Mohammed Bin Rashid Global Centre for Endowment Consultancy