Dubai Electricity & Water Authority (DEWA)

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Customer Happiness Charter
Charting a Course to Enrich Your Experience
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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

67,094,849.98 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
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EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
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Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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09 Sep 2026
DEWA Digest
HE Saeed Mohammed Al Tayer reviews pioneering projects at DEWA’s Distribution Power complex in Al Ruwayyah, DEWA develops a standardised digital design for 132kV substations, enhancing efficiency and accelerating execution of power transmission projects, DEWA participates in Emirati Women Forum 2026 as its strategic partner, DEWA’s Youth Council launches ‘My Family, My Source of Happiness’ initiative to foster family bonds.
HE Saeed Mohammed Al Tayer reviews pioneering projects at DEWA’s Distribution Power complex in Al Ruwayyah, DEWA develops a standardised digital design for 132kV substations, enhancing efficiency and accelerating execution of power transmission projects, DEWA participates in Emirati Women Forum 2026 as its strategic partner, DEWA’s Youth Council launches ‘My Family, My Source of Happiness’ initiative to foster family bonds.
20 Sep 2026
WETEX & ICE: 15+ Years of Partnership — Taking “Made in Italy” Innovation to the Middle East
Dubai, UAE, 20 September 2026: For more than 15 years, the Italian Trade Agency (ITA) and Water, Energy, Technology, and Environment Exhibition (WETEX) have built an enduring partnership, creating a powerful bridge between Italian innovation and Middle East opportunity. At WETEX 2026, organised by
19 Sep 2026
WETEX: A pioneering journey keeping pace with global transformations in energy, water and sustainability markets
Nearly three decades after its launch, the Water, Energy, Technology and Environment Exhibition (WETEX) has evolved into a comprehensive platform spanning sectors from energy and water to green development, digital transformation, artificial intelligence (AI), decarbonisation, green mobility, hydrogen and sustainable cities. Its journey reflects the changing landscape of energy, water and sustainability markets, as well as evolving investment, technological and development priorities. The 28th edition of WETEX, organised by Dubai Electricity and Water Authority (DEWA), will be held from 20 to 22 October 2026 at the Dubai World Trade Centre.
18 Sep 2026
DEWA promotes sustainability awareness among pupils through back-to-school campaign
Dubai Electricity and Water Authority (DEWA) organised a series of awareness activities at 22 government schools across Dubai as part of the Ministry of Education’s annual back-to-school campaign. Held this year under the theme ‘Guided by the Charter, Building Tomorrow’, the campaign coincides with the start of the academic year. Since joining the back-to-school campaign in 2017, DEWA has engaged more than 44,000 pupils through programmes designed to raise awareness about the importance of improving the efficiency of electricity and water consumption, conserving natural resources, and adopting responsible daily practices.
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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

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