Dubai Electricity & Water Authority (DEWA)

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EV Green Charger
Your Journey powered with ease through the ‘EV Green Charger’ services
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Al Rayan Mosque in Hatta
World Records in Sustainability
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Customer Happiness Charter
Your Happiness is our Commitment
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Update your information with DEWA
DEWA encourages all its customers to update their data and contact details regularly.
Click here to update your information
Switching from Imperial Gallons to Cubic Metres
For measuring water consumption
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Trending
Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

64,341,567.60 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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01 Nov 2025
DEWA Weekly Digest
HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.
08 Dec 2025
DEWA scores 97.5% in employee happiness and well-being standard, setting global benchmark for utilities
Dubai Electricity and Water Authority (DEWA) has been awarded the International Employee Happiness and Well-being Standard (IEHWS) certificate, scoring 97.5% to earn the top-tier ‘Transformational Leading Organisation’ rating. This score – among the highest globally – ranks DEWA among the world’s top five IEHWS-certified organisations and establishes it as the global leader in the utility sector. This prestigious recognition underscores DEWA’s unwavering commitment to fostering a positive, empowering workplace that enhances employee well-being and promotes a fulfilling work-life balance.
06 Dec 2025
DEWA briefs high-level German delegation of its efforts to enhance energy and water sustainability
The Research and Development (R&D) Centre of Dubai Electricity and Water Authority (DEWA) received a high-level German delegation headed by Marco Loritz, First Secretary for Economy and Culture at the German Consulate in Dubai. The visiting delegation included Karin Zangerl, Director of the Abu Dhabi Office of the German Emirati Joint Council for Industry & Commerce, along with representatives of a number of leading German companies specialising in hydrogen and renewable energy.
05 Dec 2025
DEWA explores deeper co-operation with Italian Embassy in the UAE
HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), received HE Lorenzo Fanara, Ambassador of Italy to the UAE, and HE Edoardo Napoli, Consul General of Italy in Dubai and the Northern Emirates. The meeting explored deeper co-operation in areas of mutual interest, particularly sustainability, clean energy and innovation, aligning with the UAE’s sustainability goals and drawing on Italy’s renewable energy expertise.
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HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai Pulse
Mohammed Bin Rashid Global Centre for Endowment Consultancy