Dubai Electricity & Water Authority (DEWA)

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Dubai Electricity & Water Authority
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Customer Happiness Charter
Charting a Course to Enrich Your Experience
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DEWA Store
Inclusive Deals for Everyone
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RAMMAS POWERED BY ChatGPT
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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

67,376,356.53 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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19 Oct 2026
DEWA Digest
Noor Energy 1 Announces Successful Refinancing of the fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park at USD 2.70 Billion, HE Saeed Al Tayer visits DEWA stand at 2026 edition of Ru’ya Careers UAE fair, DEWA transforms 76% of its services into agentic AI-powered services, DEWA promotes sustainability awareness among pupils through back-to-school campaign. #DEWANews
Noor Energy 1 Announces Successful Refinancing of the fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park at USD 2.70 Billion, HE Saeed Al Tayer visits DEWA stand at 2026 edition of Ru’ya Careers UAE fair, DEWA transforms 76% of its services into agentic AI-powered services, DEWA promotes sustainability awareness among pupils through back-to-school campaign. #DEWANews
08 Nov 2026
DEWA and Dell Technologies collaborate to enhance smart infrastructure resilience
Dubai Electricity and Water Authority (DEWA) has signed a memorandum of understanding (MoU) with Dell Technologies to explore opportunities for cooperation in developing advanced technology solutions that enhance cyber resilience and business continuity, support the modernisation of the smart grid and substations, and expand the use of edge computing, artificial intelligence (AI) and data management.
07 Nov 2026
DEWA Women’s Committee promotes wellbeing through Snow Climbing Challenge at Ski Dubai
More than 50 female employees of Dubai Electricity and Water Authority (DEWA) scaled Ski Dubai’s snow slopes at Mall of the Emirates as they took part in a Snow Climbing Challenge organised by the DEWA Women’s Committee in collaboration with UAE Skiers. The event was held in an enthusiastic atmosphere that encouraged positive competition and strengthened team spirit.
06 Nov 2026
DEWA and Acwa sign Water Purchase and Shareholder Agreements for second phase of Hassyan desalination project, becoming the world’s largest sea water RO desalination plant with a total production capacity of 240 MIGD
Dubai Electricity and Water Authority (DEWA) has signed a Water Purchase Agreement and a Shareholder Agreement with Acwa, valued at AED 1.76 billion (approximately USD 478 million), for the second phase of the seawater reverse osmosis (SWRO) desalination project at the Hassyan complex in Dubai.
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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai's Data & Statistics
Mohammed Bin Rashid Global Centre for Endowment Consultancy