Dubai Electricity & Water Authority (DEWA)

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Hijri New Year
Working Hours at Customer Happiness Centres during Hijri New Year Holiday
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ENJOY SUSTAINABLE VIBES THIS SUMMER
Enjoy a comfortable and more sustainable summer with our ‘Smart Living’ dashboard.
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RAMMAS POWERED BY ChatGPT
ASK.CHAT.PAY.DONE.
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DEWA Store
Inclusive Deals for Everyone
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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

66,989,529.89 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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14 May 2026
DEWA Digest
His Highness Sheikh Ahmed bin Saeed Al Maktoum Receives Chairman of Siemens Energy, Dubai Supreme Council of Energy reviews fuel outlet expansion plans and DEWA’s AI initiatives during 93rd meeting, DEWA’s general assembly approved dividend distribution of AED 3.1 billion to shareholders for the second half of 2025, DEWA and Consulate General of Kazakhstan explore collaboration in energy, operational efficiency and innovation. #DEWANews
11 Jun 2026
DEWA Women’s Committee advances digital safety
The Dubai Electricity and Water Authority (DEWA) Women’s Committee, in collaboration with Dubai Police, organised an awareness workshop on digital security fundamentals and ways to protect personal data when using smart applications and social media. The session also explored how to recognise online fraud and suspicious links, while promoting the safe use of the internet and electronic devices at work and in daily life.
10 Jun 2026
DEWA adopts an advanced smart system to enhance reliability in electricity distribution networks
Dubai Electricity and Water Authority (DEWA) has adopted an advanced smart system to enhance the reliability of its electricity distribution networks. The Automatic Smart Grid Restoration System (ASGR) is a pioneering solution focused on full automation and instant decision-making, supporting network readiness to keep pace with Dubai’s rapid urban and economic growth. The innovation is currently
09 Jun 2026
DEWA’s Hassyan desalination project wins IJGlobal MENA water deal award
Dubai Electricity and Water Authority (DEWA) has received the Water Deal of the Year – Desalination, MENA award at the IJGlobal Awards for its seawater reverse osmosis desalination project in Hassyan. With a capacity of 180 million imperial gallons per day (MIGD), the project is DEWA’s first to be developed under the independent water producer model and will raise total desalinated water production capacity to 735 MIGD.
View All News
His Highness Sheikh Ahmed bin Saeed Al Maktoum Receives Chairman of Siemens Energy, Dubai Supreme Council of Energy reviews fuel outlet expansion plans and DEWA’s AI initiatives during 93rd meeting, DEWA’s general assembly approved dividend distribution of AED 3.1 billion to shareholders for the second half of 2025, DEWA and Consulate General of Kazakhstan explore collaboration in energy, operational efficiency and innovation. #DEWANews

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai Pulse
Mohammed Bin Rashid Global Centre for Endowment Consultancy