Dubai Electricity & Water Authority (DEWA)

Expand Your Smart Choices This Summer

Easily monitor, manage and optimise your electricity and water use anytime with our Smart Living dashboard.

Committed to Your Privacy

Explore DEWA’s Privacy and Security Policy

Professional Certification Programme in GREENHOUSE GAS ACCOUNTANT

Second Edition Organized By Dewa’s Sustainability & Innovation Centre

04 – The Unified Interactive Platform

For suggestions, comments and complaints

Read about 04 platform

Switching from Imperial Gallons to Cubic Metres

For measuring water consumption

Learn more

Trending

Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

62,194,374.34 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

View All News

19 Jul 2025

DEWA Weekly Digest

DEWA receives ‘3G Championship Award for Digital Transformation 2025’ from UK’s Cambridge IFA, WETEX 2025 to showcase AI’s transformative role in driving digital transformation and improving service delivery, DEWA promotes young people’s awareness and skills in AI innovations, DEWA enhances communication with female employees through Women’s Committee field visits. #DEWANews

07 Aug 2025

DEWA’s R&D Centre secures CE product certification for OmniHub IoT terminal

The Research and Development (R&D) Centre of Dubai Electricity and Water Authority (DEWA) has announced that its OmniHub IoT terminal has received the CE product certification for health, safety and environmental compliance. OmniHub successfully passed all testing requirements in a single development cycle covering concept, delivery and maintenance, exceeding industry benchmarks. The R&D Centre highlighted the terminal’s advanced features, particularly its connectivity with the DEWASAT-1 nanosatellite, paving the way for field deployment.

06 Aug 2025

DEWA’s AI-powered Afkari platform delivers strong employee engagement in improving efficiency

Afkari, a Dubai Electricity and Water Authority (DEWA) internal innovation platform, received 3,424 employee ideas during the first half of 2025, an increase of 24.8% from the same period last year, HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, has said. Participation increased by 7% year on year during the same period to 2,056 employees, with 1,064 ideas contributing to cost savings and 206 currently under implementation. Since its inception in 2015, Afkari has amassed over 70,850 ideas.

05 Aug 2025

DEWA’s virtual employee powered by ChatGPT handles two million inquiries in 2024

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), has announced a significant improvement in the efficiency, excellence and productivity of responses to customer inquiries, driven by Rammas, DEWA’s virtual employee supported by AI and ChatGPT. Rammas handled two million inquiries in Arabic and English in 2024, marking a 10% increase compared to 2023. Since its launch in 2017 through to the end of 2024, Rammas has responded to more than 11.4 million inquiries across DEWA’s various communication channels.

View All News

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of AED 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance