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Sun Power
Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.
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Easy-Connect
Unifies permits and network modifications, boosting Dubai’s business growth.
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SOQOOR Program
Ensuring remarkable performance through improved efficiency and faster projects
Read more about SOQOOR Program
NOC Services
Apply NOC for any technical services.
Al Namoos
AL NAMOOS ultra-fast 2 Steps 5 Days Connection service continues to be available on all DEWA's online platforms 24/7
Read more about Al Namoos
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NOC Services
Water Network Services
Electricity Network Services
General Technical Services
Estimate Payment & Tracking
Shams Dubai Guides Tools
Technical Discussion Support
Useful Links & Guides
D33 Industry Friendly Power Policy
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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07 Jan 2026
DEWA Weekly Digest
HE Saeed Mohammed Al Tayer Meets Fortinet Founder and CEO to Enhance Cybersecurity & Digital Transformation Cooperation, DEWA supports biodiversity and restoration of mangrove forests in cooperation with DECCA, DEWA expands Dubai’s transmission network with 22 new 132kV substations launched in 2025, DEWA confirms readiness of its networks to ensure reliable services around the clock. #DEWANews
26 Jan 2026
DEWA’s projects strengthen the UAE’s leading role in the transition to clean and renewable energy
The world marks the International Day of Clean Energy on 26 January each year. Adopted by the United Nations General Assembly, the day coincides with the anniversary of the establishment of the International Renewable Energy Agency (IRENA), which is based in Abu Dhabi, reaffirming the UAE’s leading role in supporting the global transition to renewable energy. The UAE co-sponsored the draft resolution to adopt this international day, alongside the Republic of Panama.
25 Jan 2026
Quote by HE Saeed Mohammed Al Tayer, Vice Chairman of the Dubai Supreme Council of Energy and MD&CEO of DEWA, on World Energy Day 2026
On the occasion of World Energy Day 2026, HE Saeed Mohammed Al Tayer, Vice Chairman of the Dubai Supreme Council of Energy and MD & CEO of Dubai Electricity and Water Authority (DEWA), emphasised that the transition to clean and renewable energy sources is no longer an option but a national and humanitarian responsibility driven by climate change challenges and sustainable development requirements.
24 Jan 2026
DEWA’s virtual employee Rammas handled over 1.6 million inquiries in 2025
Dubai Electricity and Water Authority (DEWA) has announced that its virtual employee Rammas, powered by artificial intelligence (AI) and ChatGPT, handled over 1.6 million inquiries in Arabic and English in 2025. Using the most advanced AI model, Rammas delivers accurate, real-time responses by drawing information directly from DEWA’s website. Since its 2017 launch up to the end of 2025, Rammas has responded to more than 12.7 million inquiries across DEWA’s communication channels.
View All News
HE Saeed Mohammed Al Tayer Meets Fortinet Founder and CEO to Enhance Cybersecurity & Digital Transformation Cooperation, DEWA supports biodiversity and restoration of mangrove forests in cooperation with DECCA, DEWA expands Dubai’s transmission network with 22 new 132kV substations launched in 2025, DEWA confirms readiness of its networks to ensure reliable services around the clock. #DEWANews

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

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