Dubai Electricity & Water Authority (DEWA) | Shams Dubai Credit Transfer

This service facilitates the transfer excess solar energy from a hosting account to one or more receiving accounts belonging to the same account holder within the same plot.

Service Category & Type

• Subsidiary
• Procedural

Customer Segment

Electricity supply customers (consumers) with a Shams Dubai solar connection, including:

• Government/ Semi Government
• Business
• Individual (Local)
• Individual (Expat)

Service Integrations

• N/A

Service Limitations

• N/A

Notes

• In case the credit transfer is not activated within two billing cycles after receiving a notification of acceptance, please call the Customer Care Centre at 04-601 9999 for assistance.
• For detailed guidelines, refer to DEWA’s DRRG Connection Conditions (link)

• The producer should have multiple consumption accounts within the same plot, including at least one hosting account to which a renewable energy generator is connected under the Shams Dubai initiative.
• In addition to the hosting account, the producer must have at least one additional consumption account (not connected to a renewable energy generator connected) under the same account holder within the same plot to receive excess energy credits.
• Producers can request to add, modify or reorder consumption accounts. However, changes are restricted for 90 days after approval.

• Submit request to add new consumption accounts within the plot to the offsetting sequence, or to modify the order of existing accounts via DEWA’s website (www.dewa.gov.ae/en/consumer/solar-community/shams-dubai/hosting-account) or DEWA’s smart app.
• Get a notification number to track the request.
• Approval of the receiving account assignment request will be issued within three working days.
• Offsetting of excess energy will begin from the next billing cycle.

• NA

• 24/7 though DEWA’s website (www.dewa.gov.ae) and DEWA’s smart app
• Customer Happiness Centres (self-service)

• Get approval on receiving account and its offsetting sequence assignment request within three working days

1. What if I have multiple accounts with DEWA? Can the electricity generated and exported under one account be offset against consumption of other accounts?

This is possible as long as the other accounts are also located within the same plot. In this case, you just need to indicate in your application which other accounts you want DEWA to link to the solar photovoltaic (PV) generator for offsetting purposes.

2. If I have multiple accounts within the same plot of land, in which order will my different accounts be offset?

The account hosting the generator is always listed first, and the order of the remaining accounts will be determined by you during the connection application. You can optimise your total invoiced amount by choosing an order in which the accounts with the highest consumption are offset first. Please see the diagram below:

3. I own a residential building (or a commercial retail space) and would like to instal a solar system for use by different tenants. Can you provide an applicable model that I can use?

Under current legislation, electricity produced by a PV system cannot be offset against electricity consumed by different customers. Offsetting is only permitted for electricity used in the building’s common areas (lighting, air-conditioning, elevators, etc), provided these are measured by meters owned by the account holder. Alternatively, individual tenants can instal solar systems for their own use, which must be connected to their respective electricity accounts.

4. If I decide to sell or rent the property that hosts a solar PV generator, what are my options in this case?

Should you decide to sell or rent the property that hosts your solar PV generator, you can agree with the new owner or tenant to transfer your generator to their account. However, your accumulated credit cannot be transferred to the new owner’s or tenant’s account.

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