Dubai Electricity & Water Authority (DEWA)

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EV Green Charger
Your Journey powered with ease through the ‘EV Green Charger’ services
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Al Rayan Mosque in Hatta
World Records in Sustainability
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Customer Happiness Charter
Your Happiness is our Commitment
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Update your information with DEWA
DEWA encourages all its customers to update their data and contact details regularly.
Click here to update your information
Switching from Imperial Gallons to Cubic Metres
For measuring water consumption
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Trending
Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

64,341,567.60 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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11 Dec 2025
DEWA Weekly Digest
HE Saeed Al Tayer discusses enhancing co-operation with Bahrain’s new consul general in Dubai and the Northern Emirates, DEWA and Kazakhstan Consulate explore co-operation in energy and sustainability, UAE identity in focus as 28 young DEWA employees explore Union milestones, DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy. #DEWANews
14 Dec 2025
Applications now open for the 5th cycle of the Mohammed bin Rashid Al Maktoum Global Water Award
HE Saeed Mohammed Al Tayer, Chairman of the Board of Trustees of the UAE Water Aid Foundation (Suqia UAE), has announced the opening of applications for the fifth cycle of the Mohammed bin Rashid Al Maktoum Global Water Award, which offers USD 1 million in prizes. The award aims to inspire innovative technologies and solutions for water production, distribution, storage, desalination and
13 Dec 2025
DEWA’s CleanTech Alliance encourages companies to actively contribute to sustainability efforts
The Sustainability and Innovation Centre of Dubai Electricity and Water Authority (DEWA) has launched the CleanTech Alliance initiative to give local and international companies an opportunity to highlight their efforts in driving the energy transition and achieving net zero in the UAE and globally. The alliance provides a platform for members to showcase their pioneering solutions in sustainability and clean and renewable energy, while building strong networks with investors and leading innovators.
12 Dec 2025
DEWA renews three international standards, reinforcing leadership in business continuity and risk management
For the 10th consecutive year, Dubai Electricity and Water Authority (DEWA) has successfully renewed three prestigious international certifications issued by the British Standards Institution (BSI). These are the Business Continuity Management System (BCMS) ISO 22301 certification, originally obtained in 2016 when DEWA became the first utility in the Middle East and North Africa (MENA) to achieve this milestone, the ISO 31000 Enterprise Risk Management (ERM) certification and the BS 11200 standard for Crisis Management.
View All News
HE Saeed Al Tayer discusses enhancing co-operation with Bahrain’s new consul general in Dubai and the Northern Emirates, DEWA and Kazakhstan Consulate explore co-operation in energy and sustainability, UAE identity in focus as 28 young DEWA employees explore Union milestones, DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy. #DEWANews

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai Pulse
Mohammed Bin Rashid Global Centre for Endowment Consultancy