Dubai Electricity & Water Authority (DEWA)

Join the Alliance- Shape the Future

Amplify Your Organisation’s Impact and Lead the Clean Energy Transformation

OWNEK initiative

Obtaining approval from first submission for Getting Electricity Process.

Tips During Rain & Extreme Weather Conditions

Follow these steps during rain and extreme weather conditions

Read More about Rainy Season

Customer Happiness Charter

Your Happiness is our Commitment

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Update your information with DEWA

DEWA encourages all its customers to update their data and contact details regularly.

Click here to update your information

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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

65,867,178.68 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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30 Jan 2026

DEWA Weekly Digest

DEWA honours 80 distinguished suppliers in recognition of their commitment to quality and efficiency, DEWA and Cisco explore digital collaboration opportunities for a smarter future, DEWA to organise the 28th edition of WETEX from 20 to 22 October 2026, HE Saeed Mohammed Al Tayer: 1,860 charging points in Dubai, DEWA participates in the 4th Emirates Nature-WWF Leaders of Change programme. #DEWANews

02 Feb 2026

DEWA collaborates with SEE Institute to expand employees’ knowledge of sustainability

Dubai Electricity and Water Authority (DEWA), in collaboration with SEE Institute, organised a training programme titled ‘Empowering DEWA Employees for a Sustainable Future’. The programme aimed to enhance employees' awareness and knowledge of the best international practices and practical skills in key sustainability areas, including the circular economy, utility management and net-zero strategies for utilities.

01 Feb 2026

DEWA receives five prestigious awards from the British Safety Council for 2025

Dubai Electricity and Water Authority (DEWA) has received five distinguished awards from the British Safety Council in the 2025 cycle, reaffirming its global leadership and excellence in health and safety, environmental management and institutional well-being. DEWA was awarded the Sword of Honour in Health and Safety for the 18th time, the Globe of Honour in Environmental Management consecutively for the 14th time and the Shield of Honour in Employee Well-being for the second time, DEWA was also awarded with the British Safety Council “Best Entity in the Power and Utilities sector” awards in Environment and Well-Being for the second consecutive year in 2025. This remarkable achievement reflects DEWA’s steadfast commitment to sustainable leadership and its continued advancement of world-class standards in the global utilities sector.

29 Jan 2026

Five DEWA centres receive the ‘Autism Friendly Environment’ certificate

Five Dubai Electricity and Water Authority (DEWA) centres have received Autism Friendly Environment Certificates (AFC), internationally recognised by the Qualified Applied Behavior Analysis Credentialing Board (QABA) and granted by the Dubai Autism Center. This achievement followed the successful compliance of DEWA’s customer happiness centres at the Head Office, the Sustainable Building in Al Quoz, Ibn Battuta Mall, Burj Nahar and Al Twar Centre with all approved requirements and standards. The certifications were awarded following comprehensive assessments covering employee readiness, facility preparedness and the adaptation of services provided to People of Determination with autism, ensuring the provision of an inclusive and safe environment that accommodates their sensory and behavioural needs.

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