Dubai Electricity & Water Authority (DEWA)

New Year’s Day

Working Hours at Customer Happiness Centres during New Year’s Day Holiday

Join the Alliance- Shape the Future

Amplify Your Organisation’s Impact and Lead the Clean Energy Transformation

OWNEK initiative

Obtaining approval from first submission for Getting Electricity Process.

Tips During Rain & Extreme Weather Conditions

Follow these steps during rain and extreme weather conditions

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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11 Dec 2025

DEWA Weekly Digest

HE Saeed Al Tayer discusses enhancing co-operation with Bahrain’s new consul general in Dubai and the Northern Emirates, DEWA and Kazakhstan Consulate explore co-operation in energy and sustainability, UAE identity in focus as 28 young DEWA employees explore Union milestones, DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy. #DEWANews

29 Dec 2025

The Mohammed bin Rashid Al Maktoum Global Water Award integrates cutting-edge technologies, including AI, into its criteria for creativity and innovation, aiming to advance solutions that benefit humanity

HE Saeed Mohammed Al Tayer, Chairman of the Board of Trustees of the UAE Water Aid Foundation (Suqia UAE), has announced the enhancement of the ‘creativity and innovation’ criteria for the fifth cycle of the Mohammed bin Rashid Al Maktoum Global Water Award. The move will see artificial intelligence integrated into the evaluation process. While chairing the board’s fourth meeting of 2025, Al Tayer emphasised the award’s support for initiatives that harness the latest technologies, including AI, to better serve humanity. He noted that this approach aligns with the UAE’s vision to empower creative talent, accelerate the adoption of cutting-edge solutions and transform innovative ideas into practical projects that enhance quality of life globally.

28 Dec 2025

DEWA expands Dubai’s transmission network with 22 new 132kV substations launched in 2025

Dubai Electricity and Water Authority (DEWA) has continued to accelerate its transmission expansion programme in 2025, commissioning eight new substations and extending 250km of underground cables and overhead transmission lines at a cost of more than AED 1.35 billion. The projects, carried out in Al Warsan 4, Al Yalayis 5, Hatta, Saih Shuaib 3, Al Habiyah 5 and Jebel Ali First, are part of DEWA’s ongoing drive to develop advanced electricity infrastructure that supports Dubai’s rapid growth.

27 Dec 2025

DEWA supports biodiversity and restoration of mangrove forests in cooperation with DECCA

Dubai Electricity and Water Authority (DEWA), in cooperation with the Dubai Environment and Climate Change Authority (DECCA), planted 600 new mangrove trees at the Jebel Ali Marine Sanctuary, with the participation of 239 volunteers who contributed a combined 478 hours of service. From February 2023 to December 2025, DEWA planted 13,950 mangrove trees at the sanctuary, with the participation of about 1,900 DEWA employees, their families, staff from DEWA’s subsidiaries and DEWA Academy students.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance