Dubai Electricity & Water Authority (DEWA)

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ENJOY SUSTAINABLE VIBES THIS SUMMER

Enjoy a comfortable and more sustainable summer with our ‘Smart Living’ dashboard.

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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

66,989,529.89 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

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Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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03 Aug 2026

DEWA Digest

DEWA International enhances Dubai's global position and explores cooperation with major French energy companies in the field of global project development, DEWA International Strengthens Global Partnerships and Expands International Operations in the UK, DEWA International expands global footprint based on its extensive expertise in the energy sector, World Green Economy Summit 2026 to highlight international success stories through four main thematic pillars. #DEWANews

03 Aug 2026

DEWA’s IWPP model earns Seven-Star recognition and attracts over AED 47.4 Billion in investments

Dubai Electricity and Water Authority (DEWA) has attracted more than AED 47.4 billion cumulatively, in total project investments over the past 12 years through its independent water and power producer (IWPP) model, a key strategic enabler for delivering energy and water projects in partnership with the private sector.

02 Aug 2026

AI and digital transformation: DEWA’s two pillars underpinning the future of smart and sustainable cities

Artificial intelligence (AI) is no longer an optional technology that organisations add to their operations. It has become a fundamental pillar of smart and sustainable cities, enabling the development of more efficient, resilient and proactive service ecosystems. In an era of rapid change, leadership today belongs to those organisations that can turn data into insight, technology into added value and services into meaningful experiences that enrich people’s lives and support resource sustainability.

01 Aug 2026

DEWA Women’s Committee organised 15 events in first half of 2026

The Women’s Committee of Dubai Electricity and Water Authority (DEWA) organised 15 awareness and community events during the first half of 2026. The activities aimed to help female employees keep pace with evolving challenges, strengthen their communication and teamwork skills, and support the balance between their roles at work and within society. Satisfaction among female employees with the committee’s performance reached 95%.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.