Dubai Electricity & Water Authority (DEWA)

Ramadan Timings

Customer Happiness Centres timings during Ramadan

Our Elders are Our Topmost Priority

Services for the comfort and happiness of our senior citizens and residents

Join the Alliance- Shape the Future

Amplify Your Organisation’s Impact and Lead the Clean Energy Transformation

OWNEK initiative

Obtaining approval from first submission for Getting Electricity Process.

Tips During Rain & Extreme Weather Conditions

Follow these steps during rain and extreme weather conditions

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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30 Jan 2026

DEWA Weekly Digest

DEWA honours 80 distinguished suppliers in recognition of their commitment to quality and efficiency, DEWA and Cisco explore digital collaboration opportunities for a smarter future, DEWA to organise the 28th edition of WETEX from 20 to 22 October 2026, HE Saeed Mohammed Al Tayer: 1,860 charging points in Dubai, DEWA participates in the 4th Emirates Nature-WWF Leaders of Change programme. #DEWANews

18 Feb 2026

Mohammed bin Rashid Al Maktoum Global Water Award prioritises AI-driven innovation to address global water challenges

The Mohammed bin Rashid Al Maktoum Global Water Award is driving the adoption of advanced technologies to accelerate the development of scalable, sustainable and cost-efficient solutions to the global water crisis, with artificial intelligence (AI) emerging as a key focus in its fifth cycle.

17 Feb 2026

DEWA accelerates Dubai’s shift to sustainable mobility by expanding EV Green Charger network

Electric vehicles (EVs) gained further traction in Dubai last year as Dubai Electricity and Water Authority (DEWA) reported strong momentum for its EV Green Charger initiative, underpinned by strategic partnerships to expand charging infrastructure across the emirate. Industry stakeholders, including contractors, consultants and property developers, have responded positively to the Regulatory Framework for EV Charging Infrastructure in Dubai, which was launched in October 2024. The development reinforces the emirate’s ambitions to accelerate green mobility and curb greenhouse gas emissions.

16 Feb 2026

DEWA’s One-Way Data System enhances information security and delivers over AED 13 million in savings

Dubai Electricity and Water Authority (DEWA) has announced that its One-Way Data System, which was designed and developed internally, has achieved more than AED 13 million in financial savings, while enhancing information security and increasing the reliability of operational networks. The system, which has been patented in Luxembourg, is currently in use within DEWA’s Generation Division.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance