Dubai Electricity & Water Authority (DEWA)

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Dubai Electricity & Water Authority
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Customer Happiness Charter
Charting a Course to Enrich Your Experience
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Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.
Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

67,094,849.98 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.
Billing
EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.
Useful Links & Guides
Solar Community
Sustainability
General Services
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Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

News & Podcast

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19 Sep 2026
DEWA Digest
Noor Energy 1 Announces Successful Refinancing of the fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park at USD 2.70 Billion, HE Saeed Al Tayer visits DEWA stand at 2026 edition of Ru’ya Careers UAE fair, DEWA transforms 76% of its services into agentic AI-powered services, DEWA promotes sustainability awareness among pupils through back-to-school campaign. #DEWANews
Noor Energy 1 Announces Successful Refinancing of the fourth phase of the Mohammed bin Rashid Al Maktoum Solar Park at USD 2.70 Billion, HE Saeed Al Tayer visits DEWA stand at 2026 edition of Ru’ya Careers UAE fair, DEWA transforms 76% of its services into agentic AI-powered services, DEWA promotes sustainability awareness among pupils through back-to-school campaign. #DEWANews
20 Oct 2026
WETEX 2026 explores innovative solutions to enhance water security and resource sustainability
The global water equation is evolving, driven by climate change, urban growth and rising demand. Water security is no longer solely about increasing supply; it also depends on cities’ ability to diversify water sources, recover and reuse water, reduce losses and operate networks efficiently under growing climatic and operational pressures. The World Bank warns that, under current water management policies and projected climate scenarios, urban water availability could decline by up to two thirds by 2050, compared with 2015 levels. This underscores the urgent need for alternative water sources and more resilient infrastructure.
20 Oct 2026
WGES 2026 kicks off tomorrow under the theme ‘From Success to Scale: Showcasing the Green Economy’
Under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the 12th edition of the World Green Economy Summit (WGES) 2026 kicks off tomorrow. Organised by the Dubai Supreme Council of Energy, Dubai Electricity and Water Authority (DEWA) and the World Green Economy Organization (WGEO), the summit will be held on 21 and 22 October 2026 at the Dubai World Trade Centre, under the theme ‘From Success to Scale: Showcasing the Green Economy’.
19 Oct 2026
Global innovation, technologies and expert insights at WETEX to advance sustainability in the UAE and beyond
Under the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the patronage of HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, Dubai Electricity and Water Authority (DEWA) is organising the 28th edition of the Water, Energy, Technology and Environment Exhibition (WETEX) from 20 to 22 October 2026 at Dubai World Trade Centre.
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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

Easy-Connect

Unifies permits and network modifications, boosting Dubai’s business growth.

Sun Power

Drives Dubai’s renewable future, supporting D33 & Clean Energy 2050 Strategy.

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
App StoreGoogle Play StoreHUAWEI AppGallery
Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai's Data & Statistics
Mohammed Bin Rashid Global Centre for Endowment Consultancy