Dubai Electricity & Water Authority (DEWA)

DEWA in GITEX 2024

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GREENHOUSE GAS ACCOUNTANT

1st cycle of training and international standard certification “Greenhouse Gas Accountant”.

WELCOME SUMMER WITH GREEN HABITS

This summer, integrate sustainable practices with the “Smart Living” Dashboard.

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04 – The Unified Interactive Platform

For suggestions, comments and complaints

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Services 360

Serving You First, Always To Make Your Life Comfortable & Easy

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Trending Services

Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

12,118,807,033.71 IG

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Share your Ideas

Submit your ideas to make a difference and shape the future

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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30 Aug 2024

Valuable prizes await visitors to DEWA’s stand at GITEX Global

Visitors to Dubai Electricity and Water Authority’s (DEWA)’s stand at the 44th GITEX Global, will have a chance to win valuable prizes during the exhibition, which will be held from 14 to 18 October 2024. DEWA’s stand A10 in hall H17 at the Dubai World Trade Centre will host many interactive activities and draws. Visitors will also learn about DEWA’s innovative digital initiatives that support Dubai’s goal to become a global model for digital transformation. It will also highlight the projects and solutions of the subsidiaries of Digital DEWA, the digital arm of DEWA, that use the latest artificial intelligence (AI) technologies, such as Moro Hub, Digital X, and InfraX.

29 Aug 2024

Quotes from DEWA’s female leaders on Emirati Women’s Day 2024

“At Dubai Electricity and Water Authority (DEWA), 38.7% of management positions are held by female employees, which is one of the highest rates in the world. Notably, most of these positions are occupied by Emirati women. DEWA works according to the directives of the wise leadership to support ongoing women empowerment efforts across different work areas at DEWA. DEWA promotes the role of Emirati women in development and prosperity.

13 Aug 2024

DEWA Weekly News

Dubai Electricity and Water Authority announces record breaking First Half 2024 results, DEWA inaugurates Future Customer Happiness Centre in its new location in Ibn Battuta mall, WETEX 2024 focuses on the latest health and safety trends and technologies in the home and work environment, Rammas, DEWA’s virtual employee supported by ChatGPT, enhances its leadership in exceeding customer expectations.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of AED 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

DEWA & Expo 2020

DEWA is the Official Sustainable Energy Partner of Expo 2020 Dubai and will provide this global event with electricity and water from October 2020 to April 2021.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App.

For Smarter Tomorrow.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance