CHAT WITH RAMMAS
Supply Management
- Activation of Electricity/Water (Move-in)
- Deactivation of Electricity/Water (Move-out)
- Transfer of Electricity/Water (Move-to)
- Getting Electricity Supply for Tents
- Attending Technical Notifications – Electricity (Smart Response)
- Attending Technical Notifications – Water (Smart Response)
Billing
- View Bill
- EasyPay
- Bill Payment
- My Bills
- Bill Explanation
- Connections Estimate Payment & Refund
- Manage Collective Billing
- Manage Beneficiary Account List
- Multiple Accounts Payment (Tayseer)
- Refund
- Clearance Certificate
- Change/Update Premise Ownership
- Display Premise Number NEW
- Information Update
- Billing Services Inquiries
- Bill Payment Channels
- Slab Tariff
- Tariff Calculator
- About VAT
Useful Links & Guides
- Track Requests with login
- DEWA Service Guide
- Services and Facilities for Senior Citizens & Residents
- Customer Happiness Charter
- Suggestions, Comments & Complaints
- Display Temporary Power Interruptions & Roads Works
- STAY SAFE & POWERED
- Frequently Asked Questions & Tutorial Videos
- Customer Care Centre Services
- Customer Happiness Centres (Self-Service)
- Scrap Sales – Registration & Update Profile Guide NEW
- Jointer Certification & Testing Services – Registration & Update Profile Guide NEW
Solar Community
- D33 Industry Friendly Power Policy NEW
- D33 Solar PV Initiative NEW
- D33 Industry Friendly Power Policy FAQs NEW
- International Renewable Certificates (i-RECs) NEW
- Shams Dubai
- Shams Dubai Calculator
- Connection Process
- Safety Guide
- Shams Dubai: Customers & Residents
- Enrolled Solar PV Contractors & Consultants
- Publications & Resources
- D33 Eligibility Certificate NEW
Latest News
View All News
11 Dec 2025
DEWA Weekly Digest
HE Saeed Al Tayer discusses enhancing co-operation with Bahrain’s new consul general in Dubai and the Northern Emirates,
DEWA and Kazakhstan Consulate explore co-operation in energy and sustainability,
UAE identity in focus as 28 young DEWA employees explore Union milestones,
DEWA launches ‘Sun Power’ and ‘Easy Connect’ initiatives as part of the ‘Services 360’ policy.
#DEWANews
31 Dec 2025
DEWA confirms readiness of its networks to ensure reliable services around the clock
Dubai Electricity and Water Authority (DEWA) has affirmed its full readiness to provide electricity and water services in line with the highest standards of reliability, efficiency and quality, supporting Dubai’s needs during various occasions and events. DEWA continues to intensify its efforts by deploying teams of engineers and technicians across the emirate to ensure uninterrupted and reliable services around the clock.
30 Dec 2025
DEWA’s Autonomous Soiling Detector improves solar PV system performance and cuts dust-related energy losses
The Autonomous Soiling Detector on Photovoltaic Panels, developed by Dubai Electricity and Water Authority (DEWA), has achieved tangible improvement for PV system performance. Prototype tests at DEWA’s head office parking showed the detector’s effectiveness in reducing losses caused by dust accumulation by 10%, in addition to lowering cleaning and maintenance costs. The device has been granted a patent from the GCC Patent Office and from Canada, Jordan, India, Australia, Japan and Spain.
29 Dec 2025
The Mohammed bin Rashid Al Maktoum Global Water Award integrates cutting-edge technologies, including AI, into its criteria for creativity and innovation, aiming to advance solutions that benefit humanity
HE Saeed Mohammed Al Tayer, Chairman of the Board of Trustees of the UAE Water Aid Foundation (Suqia UAE), has announced the enhancement of the ‘creativity and innovation’ criteria for the fifth cycle of the Mohammed bin Rashid Al Maktoum Global Water Award. The move will see artificial intelligence integrated into the evaluation process. While chairing the board’s fourth meeting of 2025, Al Tayer emphasised the award’s support for initiatives that harness the latest technologies, including AI, to better serve humanity. He noted that this approach aligns with the UAE’s vision to empower creative talent, accelerate the adoption of cutting-edge solutions and transform innovative ideas into practical projects that enhance quality of life globally.
Initiatives
Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
PURPOSE
Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.
VISION
A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.
MOTTO
For Generations to come.
MISSION
We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.
VALUES
Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance
